NCR Project Lead III in ARVADA, Colorado
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job title: Project lead III
Location: Arvada CO
Position Summary & Key Areas of Responsibility
Software Configuration Services is responsible for the successful software and hardware configuration of NCR Point of Sale solutions for small to medium sized customers, while delivering customer satisfaction and quality.
This position is a member of the team responsible for understanding customer needs and delivering a complete Aloha system that meets or exceeds customer expectations
This position typically reports to a Regional Implementation Manager
Software Configuration resource is responsible for independently configuring a new solution start to finish on very complex projects. Complexity is defined by the project scope (number of modules, uniqueness of site, site count for a single project) and level of risk. An example of a very complex project is complete software configuration of Aloha’s core POS product plus 2 or more additional modules (examples include Aloha Kitchen, Aloha Mobile, Aloha Take Out, Aloha Online Ordering, NCR Payment Gateway, Aloha Cloud).
Tasks associated with end-to-end software configuration include:
Attend Sales to Project handoff discussion
Attend customer Discovery meeting
Translate customer needs into a complete Aloha solution
Solve any issues identified during internal QA
Complete any configuration changes identified during customer menu review
Update all task time in Project Management software
Communicate progress with the Project Manager
Attend post-install follow up calls as needed
The above may be in a Table Service or Quick Service environment; proficiency in both is required at this level
Document business process and requirements
Track software configuration time for each product in Project Management software
Work with internal organizations to resolve issues
Travel is not typically required for this position, but may be requested
Apply principled practices and high standards of professionalism to projects and assignments
Develop working knowledge of industry practices and standards
Source and review documentation as needed
Previous experience in the restaurant industry
Previous experience with Point of Sale software. Previous Aloha Point of Sale experience a plus
Excellent communication skills, ability to effectively communicate across multiple teams
Experience with MS Office tools such as Excel, Word, and PowerPoint
Process driven and task oriented
Self-starter, detail oriented, organization skills a must
Ability to multi-task
NCR Discretionary Rewards Bonus Plan (NDRP)
Base salary: $ 55 000 annually
In addition to base salary this position would be eligible to participate in a Bonus Plan. The Plan is designed to reward employees, who are not included on any other NCR incentive plan, based on NCR’s performance versus its annual goals for EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) and NPS (Net Promoter Score).
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
Short/Long Term Disability
EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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