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NCR Project Lead III in ARVADA, Colorado

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job title: Project lead III

Location: Arvada CO

Position Summary & Key Areas of Responsibility

Software Configuration Services is responsible for the successful software and hardware configuration of NCR Point of Sale solutions for small to medium sized customers, while delivering customer satisfaction and quality.

  • This position is a member of the team responsible for understanding customer needs and delivering a complete Aloha system that meets or exceeds customer expectations

  • This position typically reports to a Regional Implementation Manager

  • Software Configuration resource is responsible for independently configuring a new solution start to finish on very complex projects. Complexity is defined by the project scope (number of modules, uniqueness of site, site count for a single project) and level of risk. An example of a very complex project is complete software configuration of Aloha’s core POS product plus 2 or more additional modules (examples include Aloha Kitchen, Aloha Mobile, Aloha Take Out, Aloha Online Ordering, NCR Payment Gateway, Aloha Cloud).

  • Tasks associated with end-to-end software configuration include:

  • Attend Sales to Project handoff discussion

  • Attend customer Discovery meeting

  • Translate customer needs into a complete Aloha solution

  • Solve any issues identified during internal QA

  • Complete any configuration changes identified during customer menu review

  • Update all task time in Project Management software

  • Communicate progress with the Project Manager

  • Attend post-install follow up calls as needed

  • The above may be in a Table Service or Quick Service environment; proficiency in both is required at this level

  • Document business process and requirements

  • Track software configuration time for each product in Project Management software

  • Work with internal organizations to resolve issues

  • Travel is not typically required for this position, but may be requested

  • Apply principled practices and high standards of professionalism to projects and assignments

  • Develop working knowledge of industry practices and standards

  • Source and review documentation as needed

  • Independent learning

    Basic Qualifications:

  • Previous experience in the restaurant industry

  • Previous experience with Point of Sale software. Previous Aloha Point of Sale experience a plus

  • Excellent communication skills, ability to effectively communicate across multiple teams

  • Experience with MS Office tools such as Excel, Word, and PowerPoint

  • Process driven and task oriented

  • Self-starter, detail oriented, organization skills a must

  • Ability to multi-task

NCR Discretionary Rewards Bonus Plan (NDRP)

Base salary: $ 55 000 annually

In addition to base salary this position would be eligible to participate in a Bonus Plan. The Plan is designed to reward employees, who are not included on any other NCR incentive plan, based on NCR’s performance versus its annual goals for EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) and NPS (Net Promoter Score).

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR (https://www.ncr.com/) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around for more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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