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WSP-Parsons Brinckerhoff Bilingual Call Center CSR (ID# 48388) in Aurora, Colorado

Bilingual Call Center CSR (ID# 48388) Aurora, CO

Category: Tolls and Fare Collection

Job Type: Full Time

Minimum Experience: 0.5

Required Education: High School Diploma

Job Description

WSP is seeking Bilingual Customer Service Representative (CSRs) candidates that are interested in working remote for an Inbound Call Center for the E-470 Public Highway Authority.

This is a remote position, but may require times when the employee will need to report to the building. Only local candidates being considered.

Regular shift is:

Monday through Friday

Hours are 8:45 a.m. to 5:15 p.m., Exceptions during higher volume times of the year

5 days- 40 hours per week Please be sure you can commit to this schedule before you apply.

Starting bilingual hourly rate is $18.49 per hour

Please note, there is a career advancement opportunity within the Call Center Representative position through a Career Path.

Reliable internet connection is required to be able to support the needs of our business as well as support the needs of your household.

Computer equipment will be provided by the company

Smart phone required for secure log-on purposes

Location: Remote; should have a quiet, dedicated space to work free from distractions

Internet requirements: able to support our business as well as support the needs of your household

*If you do not know your speeds, please confirm with your internet provider

  • Training/start date will begin Tuesday May 25th, 2 021 from 8:00 a.m. - 4:30 p.m. three (3) weeks, paid training. ** You must be available to work each day for all 3 weeks of training .

WSP USA offers a competitive and comprehensive benefits package to all regular full-time employees. This includes medical, dental, vision insurances, 401K with employer contribution and more, effective day one of employment.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

Essential Duties and Responsibilities:

The Contact Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walkup customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company.

  • Assists with Customer Service calls and overflow walk-up volume when needed.

  • Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.

  • Process customer requests for new and additional transponders.

  • Process all returned customer mail.

  • Respond to customer emails from the Customer Service Email Inbox

  • Process inbound mail, which includes payments, account updates

  • Process requests for new ExpressToll accounts

  • Perform related duties as assigned by supervisor

  • Meet or exceed performance criteria established for the position

  • Maintain compliance with all company policies and procedures

  • Help ensure phone coverage is always maintained from 8:00am - 5:15p.m. Monday through Friday

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

  • Ability to adhere to attendance requirements

  • Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds

  • Must be able to lift, carry, walk and stand

  • Ability to read, record and interpret information

  • Frequent speech communication, hearing and listening to maintain communication

  • Daily use of computer and keyboard, standard office equipment and telephone

  • Ability to access, input, and retrieve information from the computer

  • Knowledge to operate computer keyboard and office equipment

WSP will consider the first 100 applicants. If qualified candidates cannot be identified, the next set of 100 applicants received will be up for consideration.

Job Requirements

Education and/or Work Experience Requirements:

  • Must be Bilingual (English/Spanish)

  • Six (6) months or more Customer Service experience required

  • Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred

  • Excellent verbal communication skills

  • Must be able to pass Skills Assessment Tests to be considered for an interview

  • Ability to work: Regular hours of Monday through Friday 8:45 a.m. to 5:15 p.m. (5 days).

  • Ability to adhere to strict attendance requirements

  • Ability to achieve and maintain departmental performance standards

Despite the changes in Colorado law, WSP USA maintains a drug free workplace.

WSP will consider the first 100 applicants. If qualified candidates cannot be identified, the next set of 100 applicants received will be up for consideration.

WSP USA is an equal opportunity employer committed to diversity in the work place.

EOE / Veteran/ Disability/ Gender (M-F)/Gender Identity/ Sexual Orientation

WSP USA Inc., WSP USA Buildings Inc., and WSP USA Services Inc. (collectively "WSP USA") is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status