JPMorgan Chase Data Center Engineer II in Aurora, Colorado

Data Center Operations Engineer II - Candidate

About J.P. Morgan Chase & Co.

J.P. Morgan Chase & Co. is a leading global financial services firm that specializes in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The firm spends roughly $9 billion a year on technology and employs over 40,000 technologists. Our dedicated teams design, build and deploy technology solutions that, amongst many other things, process $6 trillion in payments per day and serve 19 million mobile customers.

About Global Technology Infrastructure

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially.

About the Team

Global Technology Infrastructure has invested $2bn in a new generation data centers across the globe. Data Center Services (DCS) is responsible for the development of Data Center Strategy and Architecture to meet the firm’s compute and storage capacity requirements. DCS is also responsible for the management of Data Center capacity, operations, governance reporting, and metrics.

Role

The Data Center Operations Engineer II is a senior support resource in the day-to-day technology operations of JPMorgan Chase mission critical data centers. The purpose of this role is to maintain operational stability and handle customer requests while working on shifts to supports the 24x7 operation. Duties include installing and configuring enterprise class technology hardware, troubleshooting hardware and network issues, maintain change control process in the data center, and support 3 rd party vendor activities. This position is full-time, working with team members on a rotating shift providing coverage during daytime, overnight, weekend and holiday hours.

Shift hours for this position covers 6am to 6pm on a rotating schedule that could involve any day of the week or weekend. Scheduled shift hours will average 80 hours over the course of 2 week period.

If hired, there will be an initial 9 month onboarding/training period. Working hours will be standard daytime business (M-F 8:00-17:00) until training is complete and may also include some travel to other sites in the United States.

Diversity

At JPMorgan Chase & Co. we value the unique skills and talents of every employee, and we are committed to creating a diverse and inclusive culture in which employees can contribute to their full potential. We seek to attract and employ the best candidates from the wide talent pool that reflect the diverse nature of our society.

Development

We seek to cultivate the continued development and advancement potential of our employees through specific development programs. This helps create a learning culture where all technologists have a learning path, and provides opportunities and tools they need to do become world-class technologists. Joining our organization you can take part in Technology for Social Good initiative that focuses on fostering a more inclusive, diverse and innovative community through strategic and social good.

If you are looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

Personal Skills:

  • Efficiently problem solve issues in a complex environment

  • A mindset that challenges rather than simply understands and accepts

  • Passionate about technology, innovation and continuous learning

  • Ability to integrate well into a team, connect and collaborate effectively with the wider organization

  • Being obsessed about our customers’ experience

  • Flexibility to work non-business hours that may include weekends and/or holidays

  • Ability to support frequent standing, walking, pushing, pulling, bending, reaching, lifting up to 50lbs

  • Willingness for occasional travel between sites within the metro area

Knowledge & Experience

  • Working knowledge of a physical IT infrastructure (server, networking, SAN)

  • Experience with ITIL control processes

  • Knowledge of Data Center technologies and associated environmental tooling and monitoring

  • Experience supporting enterprise-class hardware deployments

  • Understanding of network concepts (switching and routing, perimeter security)

  • Familiarity with infrastructure applications (e.g. DNS, Active Directory, etc)

  • Understanding of operating systems (e.g. Windows, Linux, Unix, AIX, etc)

  • General knowledge of storage systems

  • Basic knowledge of application, data and infrastructure architecture disciplines a plus

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.