Colorado Technology Jobs

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IntelliDyne, LLC Deskside Technician - Tier 2 in Aurora, Colorado

DHA - Deskside TechnicianClassification: Non-exemptQualifications:Required:DOD 8570 IAT Level ll, or lll certification required: example Security+ CEMinimum of 3 years of enterprise experience in commercial or governmentenvironment.Clearance requirement: Must have a fully adjudicated T3 level investigationwith Public Trust eligibility, or higherFamiliar with all standard MS Office software systems and MS Project.Possess knowledge of workstation administration and management includingimaging.Basic network support experience to include account administration in activedirectory environment.Excellent analytical, oral and written communication, presentation, andproblem-solving skills.Ability to gain internal support and to operate independently withoutsupervision.Must have the ability to establish a solid working relationship withcustomers, technical staff, managers and peers.Preferred:Bachelor's Degree desired.ITIL Foundations v3 desired.Knowledge of Remedy or other trouble ticket software.Responsibilities:Daily client interface.Representing IntelliDyne and its interests in all client engagements.Addressing and correcting any hardware, software or connection issues.Supporting Desktop and Laptop users and solves problems with Microsoft,Adobe, Roxio and other deployed software.Resolving problems through customer education, training and direct assistance.Ensuring backup, recover and data restoration from workstations forcustomers during upgrades or when a problem with the system is diagnosed.Responding and correcting formatting for printing and all other peripheralissues as they arise.Providing phone and in-person support to users for various systems,including e-mail, LAN/WAN, user account administration, activedirectory, standard desktop images and applications, COTS and GOTSapplicationsServing as the initial point of contact for troubleshooting all IT relatedproblems, including hardware/software, passwords, and printer problems.About IntelliDyneIntelliDyne, LLC is a market-leading IT Services firm that has beendelivering Above and Beyond consulting services to Government and Commercialclients for more than a decade. In fact, many of our first clients haveenjoyed the Above and Beyond consulting experience so much that they are stillpartnered with us more than 20 years later. Why? Because IntelliDyne'sexceptional personnel fuse industry expertise, experience, science,process, and innovative technology solutions together to help clientorganizations transform and realize outstanding performance outcomes. Onmatters of national, state, and local importance, Governmentorganizations rely on IntelliDyne for Above and Beyond consulting services andsolutions in Defense, Homeland Security, Law Enforcement, and Civilian.IntelliDyne is an Equal Opportunity Employer. All qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,or protected veteran status and will not be discriminated against on the basisof disability.Equal Opportunity Employer of Minorities, Females, Protected Veterans,and Individuals with Disabilities