ACProducts, Inc Order Administrator (Aurora, CO) in Aurora, Colorado
ACPI has joined forces with Masco Cabinetry to form Cabinetworks Group, a new national leader in the cabinetry industry. At Cabinetworks Group, we care about our people and our community. If you are hardworking, energetic, and want to have a career in a successful, growing company, we want you! Don’t wait – apply today! We are open for business! Check out this video to learn more about us: https://cabinetworksgroup.com/about/
We are looking for an Order Administrator to join our team in Aurora!
The Order Administrator will specialize in the order management process for assigned accounts; working with Builder Channel Partners, Design, Installation including Subcontractors as well as Service Technicians, and Sales. This requires collecting necessary information, order placement, order tracking and scheduling, and installation appointment scheduling. In addition, analyzing each account to ensure best processes are in place to meet on-time delivery and customer expectations.
Position Responsibilities for the Order Administrator:
Maintain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level
Utilize customer management software to create orders and manage all scheduling tasks
Resolves customer problems, recommend modifications to products/services, and coordinate installation between customers and organization
Actively seeks solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Produce reports weekly and monthly as required in regard to account updates for internal and external customers
Education & Experience Requirements for the Order Administrator:
High school education or equivalent required; College degree preferred
4+ years’ work related experience in Customer Service industry and/or Account Management with a passion for customer advocacy
Knowledge, Skills, Abilities & Personal Characteristics Requirements for the Order Administrator:
Strong organizational skills, including ability to multi-task and prioritize workload
Excellent communication skills, including the ability to clearly, concisely communicate both written and verbal, as well as listen to and interpret customer needs
Ability to make sound decisions with a strong sense of urgency
Self-motivated, goal-oriented team player
Strong reporting, research, and problem-solving skills
Process-improvement knowledge and skill with customer focus in mind
Proficient in MS Office suite
Physical Demands of the Order Administrator:
This position is mainly SEDENTARY - Exerts up to 10 lbs. of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time.
401(k) Retirement Plan with Company Match
Health, Dental, Vision & Supplemental Life Insurances
Company Paid Basic Life and AD&D Insurance Coverage
Long-Term Disability option available
Paid vacation in first year
Cabinetworks Group is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity in race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category prohibited by local, state or federal laws. Cabinetworks Group does not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.