Ceva Logistics US Inc Supply Chain Operations Specialist - Aurora, CO in Aurora, Colorado
KEY ACCOUNTABILITIES:Receives and processes various documents for accuracy, which requiresoperational knowledge of customers, carriers, and procedures.Enters various operational/customer data in software systems andapplications, works to identify missing or potential operational or serviceconcerns, and communicates with appropriate groups as necessary to resolve.Utilizes databases, logs, and other sources to locate and verifyinformation; information is usually operational in nature, standard tocomplex.Addresses various internal and external customer questions and concernsregarding shipments, billing, status, services, carriers, and otherneeds; forwards complex or escalated customer needs as appropriate.Tracks orders and shipments and assists with tracing as needed; usually morestandard, regional or domestic operations.Assists with running and summarizing operational reports and details;presents information to co-workers or supervisors are needed.Interfaces with airlines, shipping, truck and related carriers tounderstand requirements, track shipments or details; operations aretypically standard to complex.Assists with preparing information required for quotes or address potentialservices; may provide more standard to complex quotes.Ensures compliance with company policies and procedures and a safe andeffective work environment; assists others with understanding operationalitems.Develops working relationships with internal and external customers, assistswith account management such as maintaining customer profiles, details andservice needs.Creates and processes invoices, reviews for operational accuracy, andworks with customers on questions and payment.Performs other duties as assigned. MINIMUM QUALIFICATIONS:Education:High School Diploma or GED required.Experience:Two years of office experience in a logistics/transportation environment.Knowledge/Skills/Abilities:Applying operational and support principles and practices in related supplychain environment.Understanding and following policies and procedures.Utilizing databases and systems to review and verify documentation andinformation.Relaying communications between groups.Preparing and handing off information and processes.Tracking and tracing basic shipments or product.Understanding of providers, carriers and services in related supply chainenvironments.Communicating potential concerns or delays.Operating in a fast pace and changing environment.Operating in both a team and individual contributor environment.Communicating with co-workers to provide and receive direction.Preparing basic reports, queries, and operational information.Must be able to read, write, and speak English fluently.Basic to intermediate proficiency in Microsoft Office, Internet, web-basedand job specific software applications.CEVA Logistics is proud to be an equal opportunity work place and anaffirmative action employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religion,gender, gender identity or expression, sexual orientation, nationalorigin, genetics, disability, age, veteran status or any othercharacteristic. We are an Equal Opportunity Employer of Minorities,Females, Protected Veterans, and Individual with Disabilities.