GEO Corrections and Detentions COMPUTER SUPPORT SPEC II in Boulder, Colorado
Reference No: 20613/19601/83173Facility: BOULDER HEADQUARTERS - EMCompensation Base:Compensation Bonus (if applicable):Equal Opportunity Employer.SummaryAssists internal and external end-users with computer hardware and softwareissues, including printers, routers, network, and MS officeapplications. Provides Tier one support for internal Company businessapplications, such as Kronos and Good for Enterprise. Refers more complexissues to Systems Administration for Tier two and three support.Primary Duties and Responsibilities* Upgrades, repairs and rebuilds laptop and desktop computers as necessary.Administers MS Exchange and Active Directory; sets up new accounts forinternal and external customers, and resets passwords when necessary.* Assists internal customers with all areas of LAN/WAN applica tions.* Installs the latest version of MS Windows Desktop Operating System.Downloads patches. Sets up network printers or servers on user desktopcomputers.* Responsible for ordering hardware and software for new field offices.* Visits remote offices as requested to help with issues in the office.* Responsible for setting up new offices as they open, to make sure theyconform to the standards in place.* Sets up POS printers for remote offices to allow custom applications.* Creates and maintains all installation instructions for softwareapplications.* Performs basic troubleshooting of TCP/IP networks when necessary.* Supports installs, upgrades and repair of Android and IOS devices forupper level management.* Answers Help Desk phone and logs tickets.* Performs other duties as assigned.Minimum Requirements* High School Diploma or GED required.* Bachelor's Degree in Information Systems or related field preferred.* Three to five years' experience in Windows or Server network environments.* Three to five years' experience providing remote customer support/helpdesk.* Excellent interpersonal and communication skills with employees andcustomers at all levels.* Excellent customer service and troubleshooting skills.* Working knowledge of past and current versions of MS Windows DesktopOperating System.* Working knowledge of computer systems to provide troubleshooting andsupport.* Working knowledge of networks, and networked printers.* Flexibility and the ability to adapt to changing priorities.* Current Driver's License and the ability to safely operate a motor vehiclerequired for travel.* Ability to work with computers and the necessary software typically used bythe department.* U.S. Citiz enship required.* Ability to pass a federal background check and obtain a suitabilitydetermination.Working Conditions: Encountered on a regular basis as part of the work thisjob performs.* Typical office environment.* Some travel required.* Ability to use hands to finger, handle or feel to repair and maintaincomputer equipment.* Ability to stoop, kneel, crouch or crawl to repair and maintain computerequipment.* Ability to reach with hands and arms to repair and maintain computerequipment.* Ability to lift up to 50 pounds to move computer equipment.* Clear vision at 20 inches or less and at 20 feet or more, ability toidentify and distinguish colors, and the ability to adjust focus to set upand repair computer equipment.* Must be available 24X7 on a rotating basis to provide customer support.