HealthStream, Inc Customer Support Specialist - Verity (Boulder, CO) - 834046 in Boulder, Colorado

POSITION SUMMARYYoull provide exceptional product support and have a significant role in theoverall customer experience. As a Tier I Customer Support Specialist, youllbe the face of Verity and become our clients biggest advocate! Youllunderstand the ins and outs of the product and delight clients with yourwealth of knowledge and unwavering positivity. Youll also have the opportunityto develop skills for your individual career path based on yourinterests--whether this lies within customer support or in another departmentwithin the company.ESSENTIAL DUTIES OR RESPONSIBILITIES:Provide phone, email, video chat support; working closely with clientsand with internal teams to efficiently resolve any issues that may come up.Troubleshoot and diagnose reported problems and work to understand and correctproblems or discover educational opportunities.Build strong relationships with your colleagues and with clients,communicating in a timely, professional and respectful manner.Identify, test and verify uncovered bugs, providing the development teamwill clear documentation.Provide an uncomplicated and seamless customer experience by collaboratingcross-functionally on customer focused initiatives.Participate in testing new features and releases.Suggest recommendations for product enhancements utilizing data in addition tocustomer feedback.JOB SPECIFICATIONS:A. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:You have at least one year of experience in customer-facing roles.You have obtained a bachelors degree, preferably in a related discipline.Practical knowledge of the healthcare industry a definite plus.B. SKILLS REQUIRED:You have an extraordinary, charismatic phone presence; excellent writtencommunication and can relay information clearly, concisely and thoughtfully.You are an entrusted problem-solver, a skilled prioritizer and takeownership in the work that you do.You know your audience and have the ability effectively communicateresolutions with both non-technical and technical customers.You have a natural ability to work through technical difficulties, determinethe root issue, and provide resolution beyond the issue or question proposed.You are able to take complex topics and make these easily digestible.C. ABILITIES REQUIRED:You are clever, optimistic and ineffably empathetic.You have an insatiable curiosity for learning how things work.You have a working knowledge of Microsoft operating systems and are familiarwith tools including Salesforce and Microsoft Teams. A basic understanding ofSQL is a bonus.You are able to work a flexible schedule, providing coverage between 6 AM -6:30 PM, Monday through Friday. Weekends and holidays are for you to enjoywith friends and family.You are a team player working towards to a common goal and uphold yourcolleagues to the same level of quality and elevated standards.You may not always have the answer, however, you are willing to go aboveand beyond to find a solution for a customer or provide a clear understandingof the steps we are taking.We are an equal opportunity employer and value diversity at our company. We donot discriminate on the basis of race, religion, color, nationalorigin, gender, sexual orientation, age, marital status, veteranstatus, or disability status.VEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEqual Opportunity Employer-minorities/females/veterans/individualswith disabilities/sexual orientation/gender identity