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CE Broker Customer Support Specialist in Boulder, Colorado

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, temporary (6-month) full-time Customer Support Specialist position that will take place from November/December - April/May. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting professionals in the healthcare field to successfully become licensed! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11am-8pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position is $16 per hour.

Check out your future coworkers at CE Broker's Instagram page!

Why CE Broker:

  • Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.

  • Casual dress code: Jeans + t-shirt are fine. We want you to be comfortable!

  • Wellness benefits: Monthly fitness allowance and discounts on organic produce delivery.

  • Balanced Lifestyle - Paid holidays and monthly PTO accrual

  • Medical, dental, and vision benefits ? ?An apple a day doesn?t always work.

  • Retirement plan with company matching ? Live in the moment?but plan for the future too.

We're looking for someone who...

  • Has a Bachelor?s degree

  • Writes in a clear and concise manner

  • Enjoys teaching others and explaining technical concepts

  • Has patience to listen and grasp what customers are trying to accomplish

  • Is a continuous learner

  • Pays high attention to detail

  • Knows how to communicate and help

  • Previous contact center experience

  • Has a reliable broadband internet connection (minimum 3 mb upload, 18 mb download required) with ethernet connection capability.

  • Has a cool talent like break dancing or opera singing because that would be fun to see.

Responsibilities include:

  • Answer customer live chats, emails, and phone calls

  • Provide delightful customer service through casual, unscripted conversations

  • Provide customer feedback and data to internal teams across the company

  • Maintain detailed product knowledge to engage in consumer education and support sales efforts

  • Write internal documentation and tutorials

How to apply:

With your application, please submit a cover letter explaining:

  • Why you want to work as a Customer Support Specialist.

  • Why you want to work at CE Broker and not somewhere else.

  • A description of a great customer service/support experience you had recently, and what made it great.

Any resumes without a cover letter will be removed from consideration.

If you think you've got all the right stuff for this position, please submit the cover letter and resume at our careers page: cebroker.com/jobs/apply/.

We look forward to hearing from you!

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