SomaLogic Desktop Support Specialist/Senior Specialist 2018-140 in Boulder, Colorado

SomaLogic is an EEO/AA employer(Minorities/Females/Disability/Veterans) committed to a diverse workforce.SomaLogic is a 200-person privately owned biotechnology company that deliversprecise and personalized health insights using its proprietary technology,which measures changes in thousands of different proteins in blood and othersample types. We are a dedicated team of science-based colleagues working tomaximize health and wellness for people around the world. Come apply yourtechnical expertise to making healthcare better for your loved ones and thewhole world.We're currently looking for a Desktop Support Specialist to support ourrapidly growing company by troubleshooting IT issues, requisitioning newmachines, setting up workstations, and maintaining Printers. Levelcommensurate with experience.Key Job Responsibilities: Support end-users throughout the company with an emphasis on excellentcustomer service Troubleshoot PC issues Set up new PCs (desktops and laptops), email accounts, andphones for employees Perform software installs and upgrades on PCs and laptops Swap computer hardware and image new machines when problems arise thatcannot be easily resolved Provide employee training on how to perform computing functions moreefficiently using the tools available Document hardware and software given to employees Make recommendations to improve current processes and procedures as needed Maintain desktop printer service and supplies Maintain equipment inventory, order supplies as needed, and keeplogs of tech-related equipment Work with various vendors to troubleshoot and upgrade services Set up and support A/V needs for meetings and seminarsEducationHigh School diploma or equivalent required; college degree and/or relatedprofessional certifications preferredSkills and experience Minimum 4 years of IT related experience Intermediate knowledge of Microsoft applications (Office Suite) Experience with Windows operating systems (Windows 7/10) & Active Directory Experience with SCCM a plus Knowledge of Mac operating systems Previous experience supporting mobile devices (Android, iPhones) a plus Experience with infrastructure support, networking, end-user supportand telecommunications Excellent interpersonal skills Excellent oral and written communicationWork Environment:We are a fun and passionate team from diverse backgrounds with an informaloffice work environment. Our work environment favors the curious with frequentcompany seminars covering all parts of the business, technical elements ofour technology and scientific applications of our technology. The SomaLogiccampus consists of several buildings adjacent to each other with occasionalmeetings spread over the campus. Work is in a typical office environment,with a need to visit other sites on our multi-building campus, and work in atypical chemical and biochemistry laboratory where personal protectiveequipment use is required. Extended time at a computer, telco closetswork, server room work, and face-to-face interactions to provide ITsupport is expected. Must be able to lift up to 25 lbs. on occasion.PI103664023