SomaLogic, Inc. IT ServiceNow Administrator in Boulder, Colorado
SomaLogic is a privately-owned bioinformation company that developed a revolutionary proteomics technology capable of measuring thousands of different human proteins in a single small blood or other type sample. We are a dedicated team of colleagues now moving towards commercializing the health-related information derived from our platform to help people worldwide proactively manage their health. As a part of our commercialization effort, we are seeking additional expertise to join our dedicated team and help us realize that vision.
We’re looking for a hands-on ServiceNow Administrator to design, develop, build, configure and support our ServiceNow platform. This role will coordinate and lead all ServiceNow activities. This position reports to the IT Operations lead.
Key Job Responsibilities:
Main point of contact for ServiceNow across the enterprise.
Provide functional and technical leadership for ServiceNow
Design, develop, build, configure and support ServiceNow
Triage ServiceNow application issues through end-user interaction and technical troubleshooting to resolve technical end user tickets
Administrate ServiceNow workflows.
Monitor health, usage, and overall compliance of ServiceNow and its applications
Assist in building and maintaining internal technical documentation, manuals, policies, and processes
Coordinate application and platform upgrades
Develop systems integrations and process automation
Configure and maintain SLA, catalog items and their associated workflows
General support, administration, and maintenance of ServiceNow platform and associated applications
Manage systems requests and backlogs
Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
Identify system bugs, configuration adjustments, and performance issues partnering with Application Teams to resolve the underlying root causes.
Work with business and technical partners to identify, evaluate and prioritize application issues
Drive ServiceNow Root Cause Analysis / Corrective Action activities
Perform initial user setup and ongoing user access audit requirements
Deliver customized training to teams within the business to drive down high-bar issues
Create, report and iterate on ServiceNow Support Metrics to be reported to the CIO on a monthly basis
Document all technical architecture, troubleshooting steps, and day-to-day procedures in the knowledgebase to share across IT and SomaLogic
Provide technical infrastructure and/or application level support for SomaLogic’s IT platforms
Bachelor’s degree, preferably in IT, MIS or related field; or equivalent work experience.
Skills and experience
2 – 3 years’ experience as ServiceNow Administrator
5-7 years’ experience as IT Administrator
Experience in Agile Development processes
Highly organized with exceptional attention to detail
Excellent oral and written communication skills
Extraordinary customer service and relationship management experience
Critical thinking skills
Ability to adapt communication style to effectively work with multiple levels within an organization
Strong stakeholder engagement and relationship management
Preferred: Experience in Healthcare, Life Sciences, or other regulated industry
Preferred: Experience in enterprise-level IT organization
Preferred: Familiarity with IT aspects of standards and regulations such as ITIL, HIPAA, ISO 27001, Sarbanes Oxley (SOX), GDPR, CCPA, etc.