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Pfizer Inc. IT Systems And Support Lead in Boulder, Colorado

ROLE SUMMARYThe IT Systems and Support Lead is responsible for supporting and maintainingall IT aspects of the Boulder site business systems following Pfizer standardsand CFR11 requirements. Additionally, the IT Lead is responsible forprocuring, installing, documenting, and maintaining PC hardware,software and printers. Other responsibilities include troubleshootinghardware, software, and communication problems, maintaining PCinventory, and configuring/deploying/refreshing end user computingdevices, maintaining database applications, company Ross ERP applicationand end user support for software applications throughout the Boulder site.The IT Lead may lead site-specific projects and strategic initiatives andassist with implementation of global standard solutions at the site. Theposition will work with the PGS BT Site Lead to manage the site PGS BTportfolio in concert with site goals.The successful candidate will facilitate and provide on-going monitoring andsupport for all BT systems and used at the site.ROLE RESPONSIBILITIESPartner with site business clients and Operating Units to understand andanalyze business process requirements and identify appropriate solutions tomeet business needs.Engage with the business to identify and define scope for continuousimprovement, innovation, and Best Practice initiatives and assist orlead those initiatives to improve the efficiency of processes and systems atthe site.Collaborate with the BT Network to determine solution fit within the currentand future systems portfolio to improve business processes.Propose system, process and data/configuration changes to increaseoperational efficiencySupport global BT project deployments (core solutions) and globalBT-related continuous improvement initiatives at the site working inpartnership with PGS BT NetworkSupport PGS BT in building strong partnerships with key stakeholders thatincrease the understanding of business needs and work towards maximizing thevalue of our BT investments at the site.Partner with the PGS BT Network to ensure the systems and services supportprovided meets the expectation of the business users in accordance with cGMPand Pfizer standards. Monitor metrics, escalating issues and initiatingcorrective measures as necessary.When appropriate, the position will perform analysis, design, and drivedevelopment/implementation of continuous improvement solutions that meetlocal business requirements. Provide support for local systems that have nottransitioned to the BT Network support model.Engage with BT Network personnel to ensure the right policies and programs arein place to maintain system compliance with cGMP regulations and Pfizerpolicies and standards.Provide BT Support in areas of compliance and validation.Serve as the site BT point of contact and partner with PGS BT to ensuresuccessful deployments.Performs support and maintenance of the Boulder network . Serves as the BTtechnical lead for the site. Maintains BT infrastructure documentation.Supports data servers, network switches, wireless access points andcontrollers, WAN, LAN, data security systems, telephone,audio/visual systems, and Active Directory configuration.Develops BT infrastructure master plan and leads the implementation of theplanManages cGMP equipment changes in accordance with Site SOPs and corporate BTrequirementsPerforms preventive maintenance tasks and completes work orders in accordancewith Good Documentation Practices (GDP), Implements, maintains, andmonitors IT infrastructure tools (such as network monitoring). Supportssite 24/7 coverage as needed for business critical activities.Accountable for network security. Performs server and network administratorfunctions including the application of software patches and security updates.Develops and maintains Disaster Recovery Plan, performs scheduled disasterrecovery testingManages PC hardware and software related services and inventor. Troubleshootsand resolves PC hardware, software, terminal, and printe