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Horizon Discovery Scientific Support Specialist in Boulder, Colorado

Horizon Discovery is an award-winning Biotechnology company headquartered in Cambridge, UK. Our rapidly growing product catalog, service offering and research programs are powering progress to understand the genetic drivers of disease and ultimately advance human health.

Based in our office near Boulder, CO, the Scientific Support Specialist helps researchers achieve cutting edge scientific results by providing timely, high quality support to customers using our full portfolio including Dharmacon brand gene editing, RNAi, cell culture, gene expression & companion diagnostic products.

Working as part of our highly experienced US technical team, the Scientific Support Specialist will address customer questions and inquiries, troubleshoot problems, and manage customer complaints in a fast paced and dynamic work environment. In addition, this role will provide customer feedback to relevant departments including R&D, marketing, and field-based teams.

Key Responsibilities

  • Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments

  • Maintain up-to-date knowledge of products, solutions and services

  • Effectively communicate (both written and oral) internally and with interdepartmental teams

  • Understand product applications, challenges and strategies for good experimental design

  • Work with customer service, R&D and product management as part of troubleshooting activities

  • Support local and international field-based teams by answering scientific inquiries

  • Continually strive to improve soft skills to provide an outstanding customer experience

  • Assist in the preparation and review of technical documents and web content for new and existing products

  • As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times

Qualification, knowledge and key skills

  • M.S. or Ph.D. in Molecular Biology, Cellular Biology, related subjects

  • Experience with gene editing and/or RNAi

  • Hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)

  • Excellent analytical, problem solving and interpersonal skills

  • Outstanding listening, verbal and written communication skills required

  • Attention to details essential

  • Ability to work effectively in a team environment

  • Previous technical or customer support experience an advantage

  • Experience using a CRM an advantage

Horizon Delivers inspired solutions that harness the power of the cell. We are global leaders in cell engineering. Our vision is to unlock the power of the cell, and we are increasing our focus on customers everyday. Our unique tools and services are used by our customers to provide valuable insights and applications in - research, drug discovery, molecular diagnostics and biomanufacturing.

Horizon Delivers inspired solutions that harness the power of the cell. We are global leaders in cell engineering. Our vision is to unlock the power of the cell, and we are increasing our focus on customers everyday. Our unique tools and services are used by our customers to provide valuable insights and applications in - research, drug discovery, molecular diagnostics and biomanufacturing.

If you need an accommodation or assistance to apply for this position, please email HR@horizondiscovery.com or call (US) +1 720 890 5133 (UK) +44 01223 976 000.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

As part of any recruitment process, we collect and process personal data relating to job applicants. Our Job Applicant Privacy Notice is available on this link https://www.horizondiscovery.com/about-us/careers/job-applicant-privacy-notice

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