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SomaLogic, Inc. Service Desk Technician - Contract-to-Hire in Boulder, Colorado

Position Summary:

SomaLogic is a privately-owned bioinformation company that developed a revolutionary proteomics technology capable of measuring thousands of different human proteins in a single small blood or other type sample. We are a dedicated team of colleagues now moving towards commercializing the health-related information derived from our platform to help people worldwide proactively manage their health. As a part of our commercialization effort, we are seeking additional expertise to join our dedicated team and help us realize that vision.

We’re currently looking for a Service Desk Technician to help continue the rollout and maintenance of our IT initiatives. Level commensurate with experience.

This is an initial contract position with a potential to hire.

Key Job Responsibilities:

Ÿ Provide end user support with Windows and Apple/Macbook laptops and workstations

Ÿ Configure equipment for new users

Ÿ Upgrade and patch existing systems - OS level and application level

Ÿ Hardware and software troubleshooting, installation and repair

Ÿ E-mail client configuration (Outlook, mobile devices)

Ÿ Networking (basic knowledge of switches, firewalls, VPN clients, wireless networking)

Qualifications:

Education

Bachelor’s degree in Computer Science, Information Security, Computer Networking, or related field; or equivalent work experience

Skills and experience

Ÿ 5+ years of experience in Service Desk experience

Ÿ Experience with Windows 10 and Office365

Ÿ Basic experience with Windows Server, Teams, Active Directory, InTune, SCCM, DNS, DHCP

Ÿ Microsoft certification is preferred but not required.

Ÿ Experience with Jira / ITIL based ticketing system a plus

Ÿ Experience with ISO27001, HIPAA and AWS a plus

Ÿ Ability to effectively communicate verbally and in electronic format

Ÿ Demonstrated ability to triage, investigate, analyze system issues using various tools and technologies

Ÿ Must be able to follow detailed processes, and have demonstrated ability to solve complex security event scenarios

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