Goldstone Partners, Inc. Software Training Specialist in Boulder, Colorado
SurveyGizmo, located in Boulder, Colorado is an enterprise-level surveyplatform for customer experience, product, and market research. Bycombining flexible, intuitive software as a service (SaaS) with afriendly, easily managed user interface, we help customers capture andanalyze the right data at the right time and visualize it in a manner thathelps them take action to grow their business. We've been honored by theDenver Post as a 2017 Top Workplace and recognized by Forbes as a "SmallGiant." We're growing fast and need some dedicated professionals to join us -As the newest member of our customer service team you bring your passion fordelighting customers and excitement about helping them realize the power ofthe SurveyGizmo platform. You have been working as an onboarding/trainingspecialist for a SaaS company and have proven your ability to understandcustomer needs - now you're ready to flex your training skills in a newfor a company that's growing fast.How you'll spend your days Delivering new customer training webinars Developing custom training courses for select customers Conducting enhanced training online and in person to help level up ourcustomer engagement Managing project plans and timelines for new training programs Work closely with Support leaders to help identify customers who maybenefit from individual attention, based on frequency of contact Booking, scheduling and coordinating all aspects of SurveyGizmoPrivate Training Embracing industry and company best practices for demos, courses,documentation and training material Troubleshooting software or product issues on the fly and escalatingunresolved issues to the support team Delivering training through: web-based course content, onlinewebinars, face-to-face instructor-led courses, Go-Liveimplementations/set-ups, individual phone or face-to-face coaching sessions. Thinking through a continuous improvement lens - we just keep makingthings better!What it takes to be successful on our team: BS/BA in a business discipline At least 2 years of experience delivering remote & on-siteinstructor-led training - Extra points if you've working in a SaaS orsoftware company Familiarity with traditional and blended training methods Naturally comfortable in front of a crowd with the ability to engageyour audience - polished and poised Excellent written and verbal communication skills, as well as a senseof humor Experience customizing & running live demo-based training courses & webinars Committed to professional development - a lifelong learner Accomplished time manager with the ability to juggle multiple projectssimultaneously in a fast-paced environment Comfortable with about 15% travel nationallyOur team members enjoy: Competitive compensation package and full suite of benefits Great Boulder location without the Pearl Street commute Environment where you are empowered and can see your impactGoldstone Partners is helping this experienced team of thought leaders find anenergized Pro who wants to be part of something big! Please send yourresume to us directly at email@example.com. Principals onlyplease. Unfortunately we are unable to support sponsorships at this time.