Google Technical Solutions Engineer, Google Cloud, Apigee in Boulder, Colorado
Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
2 years of industry experience in technical support, professional services, engineering, sustaining engineering or systems engineering.
Experience with developing web applications and programming languages (e.g., Python, Go, Java, JVM Hotspot, HTTP, HTTPS).
Experience with Cloud technology solutions and/or running and supporting large complex systems at scale.
Experience with cloud storage solutions, SQL database administration, Google App Engine, Cloud networking solutions and/or distributed computing technology.
Demonstrated understanding of web development protocols (e.g., HTML5, AJAX, XML, JSON, RFCs 2109/2965, 1945/2616).
Understanding of Linux system administration.
Understanding of Unix/Linux or Windows systems from kernel to shell and beyond, including system libraries, file systems and client-server protocols.
Excellent network administration and troubleshooting skills.
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world.
As a Technical Solutions Engineer, you will combine software development, networking, and systems administration expertise with an aptitude for technical consulting, troubleshooting and analysis. You will work across multiple customer-facing teams to improve the product's vision, while also ensuring that global businesses and organizations continue to be successful. You are a technical solutions expert, helping Googlers and customers approach and resolve technology problems and design Google-scale services.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Diagnose and resolve customer issues for Cloud Platform products. Engineer and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
Act as a consultant and subject matter expert for Product Managers, Software Engineering teams, Sales Engineers, Site Reliability Engineers, and Strategic Customer Engineers to resolve technical deployment obstacles and to improve the product's vision.
Obtain and maintain an in-depth understanding of Google's product technology and underlying hardware and software architectures, to build in-product self-service solutions.
Work closely with multiple Product Management and Software Engineering teams on understanding ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
Be an advocate for our customers in representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.