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System One Services Encompass Administrator in Broomfield, Colorado

Encompass AdministratorBroomfield, Colorado




Job ID:157805

Date Posted:11/04/2020

Encompass Administrator

Broomfield, CO 80020

System One is actively seeking anEncompass Administratorfor a permanent position located in Broomfield, CO.

Encompass Administrator will oversee the day-to-day administration of the Encompass Loan Origination System.

Encompass AdministratorResponsibilities:

  • This is a hands-on role that requires a high level of technical expertise

  • The person in this position is responsible for a broad range of tasks, which may include administering, customization, and configuration of the Encompass System

  • This individual must be a subject matter expert and will need to consistently identify areas for enhancement and opportunities to improve efficiency

  • This includes, develop customizations that drive innovation while performing routine hands-on maintenance and configuration and provide timely resolution to escalated issues, supports and troubleshoots the Encompass platform for its users

  • To succeed in this position, you should enjoy working under pressure in a deadline-oriented environment, and be flexible, open-minded, with the ability to manage ambiguity and uncertainty, which are important for success in this role

  • Primary Interface between Company and Encompass Loan Origination System (The company, Ellie Mae and any 3rd party vendor services that are tied to Encompass)

  • Maintain and audit user access and security and overall system management

  • Maintain key reporting and development standards

  • Internal Encompass requests within SLA

  • Monitor system performance and advisories

  • Lead the process for creating new Encompass functions/capabilities

  • Making recommendations on system changes and optimizations

  • Review business requirement documents and propose, execute, and implement solutions

  • Perform system analysis to determine the impact of proposed solutions

  • Develop, manage and maintain training documents/job aides

  • Design, document, configure, test, and deploy approved Change Requests and Enhancements

  • Create workflows, input forms, custom fields, documents, business rules

  • Collaborate with key stakeholders for continuous improvement.

  • Maintain users, roles, profiles, security settings, and loan setup settings

  • Review Quarterly Encompass releases and application patches and QA in the test environment prior to live

  • Integrate 3rd party vendors and services

  • Daily support of end users with questions, concerns regarding usage of the system and delivering prompt resolution to the questions and concerns

Encompass AdministratorRequirements:

  • Bachelor’s Degree or equivalent experience

  • Certified Encompass Administrator preferred

  • 3+ years Ellie Mae Administration experience

  • In-depth understanding of the mortgage industry and loan origination life cycle

  • Proven ability to manage time, meet deadlines and prioritize

  • Clear, concise, and professional written and verbal communication

  • Strong problem-solving and analytical ability with business process and procedures

  • Demonstrated success in a fast-paced, high-stakes environment is required

  • Aptitude for maintaining professional relationships with co-workers is required

  • Strong organization and analytical skills, along with the ability to work well under pressure

  • Ability to manage priorities and workflow

  • A team player with versatility, flexibility and a willingness to work within constantly changing priorities

  • Must be a critical thinker who can efficiently solve problems, work well in an ever-evolving environment, and contribute to team meetings and the overall information security process

  • Decision Making, Monitoring Information, Building Customer Loyalty, Quality Orientation, Planning and Organizing, Continuous Improvement

Duration:Direct Hire

Location: Broomfield, CO