CenturyLink One Call Specialist I in Broomfield, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

We are in the process of filling telecom specialist positions for our Cable Protection Academy. This is a great position that will provide an introduction to the Telecommunications industry. We will provide a combination of training and practical experience to help you move into a customer-focused technical support role. Individuals who successfully complete our intensive training program will be evaluated and placed into the role, where you will apply your training and learn key aspects of providing exceptional customer support. Training will be for 5 weeks and during training you will be assessed on what you have learned. After training will have a deep understanding and the ability to communicate key telecom concepts.

Job Description

Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. Working environment operates 24x7 year round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed.

Qualifications

  • Ability to work 24/7/365 flexible hours as needed

  • Ability to work in a team environment and communicate with customers in a professional manner

  • An accurate and methodical approach

  • Good problem solving skills

  • The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment

  • Above average mathematical acumen

  • PC skills and be well versed in MS Windows and Office applications

  • Good communications skills

  • Good customer care skills

  • Attention to detail

  • Ability to plan your work and meet deadlines

  • Ability to work independently, as well as part of a team

  • Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center’s websites.

Minimum skills required to perform in this role:

  • One or a combination of any of the following: Associate’s or Bachelor’s Degree and/or related job experience. Must be able to demonstrate knowledge and abilities. Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties.

  • One or a combination of any of the following:

  • 2 or 4 year degree in a Networking, Business or related field

  • Certification (e.g. A+)

  • Customer Service and/or Project Management

  • 2 to 4 years of military experience in a technical or support specialty

Alternate Location: US-Colorado-Broomfield; US-Oklahoma-Tulsa

Requisition # : 200752

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.