Lumen Senior Manager ITSM Tools Modernization - Virtual in BROOMFIELD, Colorado
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As the Senior Manager ITSM Tools Modernization, this individual will define the blueprint for and drive the enterprise wide adoption of the ITSM/ITOM/ITBM platform. The individual in this role will be tasked with designing and operationalizing the proper governance that will enable the organization to be strategic in the use of these platforms. The core focus of the role will be to engage with key stakeholders and direct and lead internal groups in the implementation and use of the platforms.
The Main Responsibilities
Lead and accelerate the adoption and implementation of a ServiceNow/ITSM/ITOM/ITBM transformation
Lead development and integration activities for best-in-class monitoring and event correlation platforms (AppDynamics, Big Panda, Zabbix)
Deliver on all program requirements including technical, cost, schedule, and quality performance
Manage resources across projects, and maintain/track contract deliverables, schedule, and budget.
Recommends changes to improve processes and alleviate process inaccuracy and duplication.
Manage internal and external resources to drive process transformation
Liaison with ServiceNow and third-party vendors
Collaborate and work directly with leadership across the enterprise
Align stakeholders on strategy, goals, and execution
Supports adoption across the organization
Manages platform release strategy and roadmap in collaboration with IT
What We Look For in a Candidate
3+ years experience with full suite of ServiceNow functionality
3+ years experience with AppDynamics or other application performance monitoring tools
Experience developing Strategy, roadmaps, and implementing global programs
Experience working with executive leadership, translating vision into strategy
Experience delivering executive level presentations
Strong familiarity with SaaS deployments and supporting architecture
ITIL and/or ITSM certification
Experience driving the adoption and optimization of ITSM/ITOM/ITBM enterprise software
Experience implementing and optimizing SaaS-based, enterprise-class monitoring and event correlation solutions
Experience working with enterprise software companies and/or consulting companies
In-depth experience building/implementing large-scale programs, projects, and/or transformational initiatives to enable a business function
Experience with multiple implementations/deployments of ServiceNow solutions, including integrating ServiceNow platform with other systems
Knowledge of product roadmaps and platform management for ServiceNow
Experience with technical services migration and transformational programs
Requisition #: 226953
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DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.