TAD PGS, Inc. Service Desk Specialist in Broomfield, Colorado

Service Desk Specialist

Category: Call Center/Customer Service


TAD PGS, INC. is currently seeking aService Desk Specialist for one of our clients inBroomfield CO.

Candidate must possess an active Top Secret/SCI Clearance. Please click on this link if you have any questions on how to obtain a clearance https://news.clearancejobs.com/2016/06/12/obtain-security-clearance/Position requires U.S. Citizenship.**


  • Respond to customer requests for assistance with computer software/hardware.

  • Respond to a user account, and password resets.

  • Regular patching of Operating Systems, integrated and 3rd party applications (e.g., MS Office, Internet Explorer, Adobe Reader, etc.).

  • Setup of new computing devices, troubleshoot/replace hardware, and install/troubleshoot software.

  • Troubleshoot networking issues – LAN and Wireless

  • Troubleshoot remote access – VDI, VPN, Remote Desktop

  • Maintain a regular and predictable work schedule.

  • Establish and maintain effective working relationships within the department, the SBU/SSU, and the Company. Interact appropriately with others to maintain a positive and productive work environment

  • Perform other duties as necessary


  • High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.

  • Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.

  • Current Top Secret/SCI Required

  • Good customer service skills.

  • Good communication skills.

  • Able to fully image/setup new machines.

  • Intermediate to advanced knowledge of PC software and networking: classes and experience.

  • Strong understanding of Windows 7 and ten desktop operating systems. Advanced understanding of Windows Office Professional suite and Office 365.

  • Proficiency in supporting Mac OS and Linux desktop operating systems.

  • DoD8570 Compliant Certification (Security + for example) required.

  • Ability to prioritize, organize and coordinate simultaneous tasks/projects.

  • Ability to perform computer functions with little or no direct supervision.

Working Conditions:

  • Work is performed in an office environment.

  • Travel and local commute between Ball campuses and other possible non-Ball locations may be required.

Company Description:

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability

Location: Broomfield , CO

Minimum Experience (yrs): 6

Required Education: H.S. diploma or equivalent