ZOLL Software Technical Support Specialist in Broomfield, Colorado

ZOLLID 2018-1430Job Locations US-CO-BroomfieldCategory OperationsType Regular Full-TimeOverviewZOLL is a leader in emergency software for Paramedics/EMT's,Firefighters and other lifesavers. Our healthcare cloud-based technologysolutions lead the industry in providing mission critical service toindustries that provide life-saving services. Our vision is to Improve LivesThrough Transformational People and Products. ZOLL is one of the DenverPosts' Top Workplaces -http://www.topworkplaces.com/frontend.php/regional-list/company/denverpost/zoll 2017, our 6th consecutive year winning this award.We are looking for a Support Managed Services Specialist. This individual willbe the front line person for ZOLL's Hosted/Managed Services customeroffering.Responsibilities* Daily, weekly, and monthly tech support of assigned customer base* Develop reporting crucial to measure overall health of customer base andtake action to address needs* Adhere to support SLA response times* Proactive review of the overall health of customer base* Ensure customers are meeting their legislative mandates with respect to datasubmission to government and hospitals* Develop automated tools and best practice processes that support customerbase needs* Maintain Server Maintenance (Backup, Disk Space, Support Package, etc..)* ZOLL Upgrades for all Hosted Products - maintain customer's environment tobe on the current version but not more than 2 versions back* Assist support in queue as neededQualificationsSkills, Abilities, Knowledge:* Very strong customer oriented focus and the ability to professionally handledifficult situations.* Good technical aptitude for working with software and Microsoft SQL.* Excellent communication, documentation, grammar and interpersonal skills.* A high level of professionalism and the ability to think analytically.* Knowledge and experience in EMS Operations as a Paramedic (optional).* Detail and process oriented.* Demonstrated leadership skills.* Project Management experience.Additional Desired Skills:* Experience working with Microsoft SQL and XML (preferred).* Experience with ZOLL ePCR extracts configuration.* Experience with ZOLL ePCR/TabletPCR.Education* Associates or Bachelor's degree preferred.ZOLL embraces and celebrates diversity! We are an equal opportunity employerand do not discriminate in hiring or employment on the basis of race,color, religion, national origin, citizenship, gender, genderidentity, marital status, sexual orientation, age, disability,veteran status, or any other characteristic protected by federal, state, or locZOLL is an equal opportunity employer and does not discriminate in hiring oremployment on the basis of race, color, religion, national origin,citizenship, gender, marital status, sexual orientation, genderidentity, age, disability, veteran status, or any other characteristicprotected by federal, state, or local law.Apply Here: http://www.Click2apply.net/gd556dd57xrn4kqdPI103002685