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OpenText Technical Support Specialist in Broomfield, Colorado

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create softwaresolutions and deliver services that redefine the future of digital. Be part ofa winning team that leads the way in Enterprise Information Management.The RoleProduction Support Specialist are responsible for providing excellent customerservice to Webroot customers by receiving and responding to inboundcommunications via phone and ticket system. Production Support Specialist'stasks include troubleshooting both technical and account related issues,reporting on potential product bugs, and providing best in class support.Specific Objectives and ResponsibilitiesYour First Six Months:Troubleshoot and resolve common customer issuesAssist customers on the phone and ticketing systems simultaneouslyProperly escalate cases to the appropriate teamSix to Twelve Months and Beyond:Identify and create product bugsMeet or surpass all individual performance metricsProvide assistance to other team membersBegin to create/suggest standard customer responsesKey Challenges to OvercomeProduction Support Specialist are empowered to use their critical thinking andtroubleshooting skills to efficiently assist a large number of customers. Ourteam prides itself on our multi-tasking abilities and our best-in-classcustomer satisfaction score. This opportunity will provide technicalunderstanding into how we protect our customers that can be used to progressyour career at Webroot.Success FactorsWhat will make you successful at Carbonite:A track record of good judgment and decision-making in positions withsignificant responsibilityHighly autonomous and able to independently identify high value projects anddrive them completionDemonstrated leadership capability in cross-functional team environmentsHigh degree of comfort with complex technical environmentsHaving and being able to articulate/defend an informed opinion on importanttopicsSkills and Experience:Strong analytical and critical thinking skillsTechnical proficiency in: Windows, Mac OS,desktop applications,networking, security, and web applicationsStrong oral and written communication skillsExcellent grammar skillsBachelor's Degree in a technical field or equivalent experience1-3 years' experience in a technical support and customer centric environment Applicants have rights under Federal Employment Laws including but notlimited to:Family and Medical Leave Act (FLMA),Equal EmploymentOpportunityandEmployee Polygraph Protection ActAt OpenText we understand and value diversity in our employees and are proudto be an Equal Opportunity Employer. We hire the best talent regardless ofrace, creed, color, national origin, ancestry, disability, maritalstatus, sex, age, veteran status or sexual orientation. If you requireaccommodation at any time during the recruitment process please emailaccommodationrequests@opentext.com

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