Arrow Electronics Cloud Support Analyst in Centennial, Colorado
Cloud Support Analyst
What You'll Be Doing
Responsible for managing the on-going support to customers to confirm that they continue to make effective use of the application and its features
Responsible for the triage, troubleshooting, documentation and resolution of support tickets
Monitor application performance and associated support needs to identify feature enhancements to more effectively meet customers’ needs
Responsible for the documentation provided to internal teams
Regular interaction with Arrow suppliers, customers and internal teams
Responsible for troubleshooting interactions of suppliers and customers with the platform
Internal communication with key people involved in the project in all regions
Support to the internal technical teams
Escalation to the internal technical teams, when required
What We Are Looking For
2-4 years technical background or experience as a helpdesk analyst or technical account manager for business systems applications
Knowledge of cloud services (PaaS, Saas, IaaS, etc.), including Microsoft Azure and Amazon AWS
General understanding of REST APIs
An ability to grasp customers’ needs and suggest timely solutions
Proven ability to work within established SLAs and escalation protocols
Flexible, business-oriented and comfortable with verbal and written communication, including the ability to listen
Experience with standard software development processes and methodologies (Agile and Continuous Integration/Delivery), including supporting tools such as Atlassian, Jira, etc.
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Generous Paid Time Off
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Short-Term/Long-Term Disability Insurance
Deeply discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
US-CO-Denver, Colorado (Panorama Arrow Building)
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.