Arrow Electronics Process Quality Engineer in Centennial, Colorado
Process Quality Engineer
The core purpose of this role is to provide support to North American customers through the Customer Care & Experience organization, working to resolve key issues through a process-focused holistic corrective and preventive action approach. The Process Quality Engineer (PQE) role is very dynamic and cross-functional while requiring knowledge, skills and abilities that span multiple disciplines such as engineering, customer support, project management, quality management, auditing, and relationship management. The individual will also support the greater Arrow Intelligent Systems group (arrowintelligentsystems.com) to maintain and improve the quality system through database management and analysis of quality data to drive continuous improvement in the areas of highest opportunity/risk.
Facilitates Corrective Action when quality issues arise for root causes outside of the distribution and integration sites where sales support and operational processes impact our ability to best serve customers. Monitor and verify effectiveness for corrective actions performed.
Responsibility for the end to end customer complaints process to ensure it is effective and streamlined. This includes monitoring and reporting on process KPIs that enable customer experience.
Along with other department heads, drive compliance and continuous improvement efforts to Perfect Order metrics. This will often include cross-functional collaboration and in-depth analysis to determine root causes impacting customer experience from both an on-time delivery and end-to-end order quality perspective.
Monitor and audit processes, making improvements in quality where necessary to assure standards are being met.
Maintain and continually improve the quality system, using data to define opportunities for improvement. This includes support in maintaining ISO 9001, AS 9100, ISO 13485 and ISO 14001 certifications through internal audits when necessary.
Manage control of the quality documentation process by working cross-functionally with process owners to ensure management system requirements are being met.
Provide customer/supplier support to include potential on-site audits to ensure compliance to Arrow and/or customer requirements.
Mentor applicable workers on Quality-related areas such as 8D Problem Solving, Lean, Statistical Process Control, effective Change Management practices, etc.
10-15% travel, both domestic & international
This role is both high impact and high output with high visibility that requires a calm-assertive demeanor and capability to manage multiple ever-changing priorities. Within this role, the following competencies are regularly required for success: accountability, trust, integrity, dedication to excellence, and a commitment to people, teamwork & customer experience.
Must be able to:
Select, apply and interpret basic quality tools
Define and interpret the plan-do-check-act (PDCA) cycle and continuous improvement models
Understand the concepts of quality management tools
Select and interpret project management tools
Understand the underlying principles and terminology associated with lean processes
Understand how benchmarking supports best practices
Understand the need for documentation control, its basic terms and hierarchy
Identify the basic types of training tools and methods used to verify its effectiveness
Experience / Education:
4 year degree and 2–4 years of related experience preferred
4-5 years experience addressing customer quality issues
Experience investigating customer issues related to quality or on-time delivery with root causes stemming from ERP processes or systems such as Oracle or SAP, a major plus
Strong track record of cultivating external and internal relationships through engaging with customers and working cross-functionally to resolve quality issues
5-6 years relative work experience highly preferred in one or a combination of the below fields:
Quality Management & Risk Management;
Working knowledge of ISO 9001 and/or AS 9100
Green Belt and/or Black Belt
Root Cause Analysis
Manufacturing and/or semiconductor industry background, a plus
Non-Customer Facing/Supplier Facing
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.