SMS Data Products Group CSS 2 EITSM Systems Engineer I in Colorado Springs, Colorado
The EITSM System Engineer I assists with the engineering and maintenance of the organization's systems infrastructure, including supporting the design and implementation of hardware and software while monitoring the performance of deployed systems. The position administers and maintains Remedy foundation data, the F5 Global and Local Traffic Managers, Orace database Real-Time Application Cluster and Grid Control, while maintaining and configuring the BMC Remedy AR System server and supporting systems. Individuals in this role also perform regularly scheduled security and maintenance patching, quarterly audits of EITSM configurations, modify/build workflow, while supporting the integration and test of system upgrades, added capabilities, and integration of third-party applications as needed.
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.
SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.
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Administer and maintain Remedy foundation data.
Administer and maintain the F5 Global and Local Traffic Managers.
Administer and maintain Oracle database Real-Time Application Cluster (RAC) and Grid Control.
Maintain and configure the BMC Remedy AR System server and supporting systems.
Perform regularly scheduled security and maintenance patching.
Perform quarterly security audits of EITSM configuration.
Modify existing workflow or build additional workflow on an as needed basis.
Support integration and test of EITSM system upgrades and added capability.
Support integration and test of EITSM with third-party applications as needed under change management processes.
Maintain and support EITSM systems and applications in the HNI integrated test facility.
3 – 5 years of progressively responsible Windows Server and/or Remedy support with experience in mid-to-large data center environments.
Minimum of 3 years of hands-on experience in:
Advanced networking concepts, VLAN, trunking and port channel
Demonstrated advanced diagnostics and troubleshooting abilities
Disaster Recovery - expertise in risk reduction, Hot/Warm site DR architecture, high availability, planning for disaster situations
Knowledge of data communications, local-area networking, wide-area networking, routers, and switches
Network (Layer 2, 3) LAN/WAN knowledge and switches/routers
Thorough understanding of Internet Protocol (IP) routing, switching, and the OSI model.
Possess refined critical thinking skills, should be a self-starter, and multi-task capable.
Approach work as diplomatic, adaptive to a dynamic environment, dependable and reliable.
Education: Bachelor’s degree in related technical discipline, or MIS related field is preferred but not mandatory.
Required Certifications: Security+ or equivalent, ability to obtain MCSA 2012 or equivalent within 60 days of hire.
Desired Certifications: MCSA 2016 or equivalent
Clearance: Active DoD Secret required with ability to upgrade to Top Secret clearance preferred.
SMS is an Equal Opportunity Employer.
Required / Preferred Certifications: Required Certifications: Security+ or equivalent, ability to obtain MCSA 2012 or equivalent within 60 days of hire. Desired Certifications: MCSA 2016 or equivalent
Experience Level: Mid-level
External Company Name: SMS Data Products Group, Inc.