Kratos Technology and Training Solutions Customer Success Engineer in Colorado Springs, Colorado
Kratos Space is a leader in assured aerospace communication solutions andservices. We are cutting-edge innovators and creative problem solvers workingcollaboratively to solve our customers* toughest challenges. Kratos is valuedfor our ability to design and deliver leading edge, resilient solutions foraerospace communication, control, awareness and mission success across acontinuum of offerings*from commercial to tailored custom solutions andintegrated programs. We bring both the capability and confidence that ourcustomers value and depend on.Our Customer Success team serves as the trusted interface between our internalteam and all customers across their lifecycle, proof-of-value,on-boarding, adoption, advocacy, and renewal. The Customer Success teamengages customers using a partnership approach which positions our CustomerSuccess representatives as trusted members of our customer's extended team.This collective-team approach enables our customers to leverage our platformto operationalize their business goals effectively The Role as a Customer Success Engineer (SDN), you will be a part ofthe Customer Success team and you will be using your skills and expertise tohelp develop, deploy, test and support our complex Software DefinedNetworks for SATCOM Ground Systems. In this multi-faceted role, you will getthe opportunity to not only work as part of our Agile Software DevelopmentTeam implementing the next generation of SDN based Satellite Ground Systems,but also interface with our customers, who are some of the biggest names intheResponsibilities * Develop complete understanding and expertise of our SDN based SatelliteGround platform * Work with customers to ensure they are leveraging the product and achievingsuccess * Deriving and disseminating best practices that help drive customer adoptionof our platform * Triage and respond to customer support requests * Setup and maintain test environments to facilitate customer issuereplication and use case testing * Configure our platform to comply with customer objectives and operationalconstraints * Provide product feedback to product team based on customer experiences * Ability to support development of third-party integrationsKeyword: SDN, Customer Success, AWS, Azure, VMWare, OpenStack,Controller, Orchestration, Satellite, Virtualization, Docker,Kubernetes, PythoRequired Experience:A Bachelor's degree in Engineering or related science discipline: GraduateDegree or equivalent in Network, Signal Processing or related field preferredExperience with Agile development modelsA minimum of two (2) years of job related experienceExperience with distributed technical teamsKnowledge of concepts of SDN, NFV, and VNF.Familiarity using Azure, AWS, Google and other cloud environmentsExperience with virtualization using VMware, Open stack, VirtualBox, andAzure/AWS virtualization environmentsExperience using Docker and KubernetesExperience using Python and other languagesThe ability to work with large enterprise customers or globally dispersedengineering teamStrong troubleshooting and consultative skillsStrong verbal and written communication skills, to include communicatingdirectly with clientsStrong technical background and ability to speak to engineers, developers,and end usersKnowledge of various SDN controller technologies like ODLKnowledge of various Orchestration framework like MANO, NSO etc.Technical understanding of 4G and 5G implementationsExperience supporting large commercial NetworksExperience with Satellite Communication conceptsFrom: Kratos DefenseKratos is an Equal Opportunity Affirmative Action EmployerEOE/Minorities/Females/Vet/Disabled.All qualified job seekers are encouraged to apply. Kratos is committed toAmerica's veterans by providing opportunities for them to continuecontributing after service to our nation. We also work to provide reasonableaccommodations to individuals with disabilities.