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USAA Decision Science Analyst Senior – Omnichannel Analytics (Remote Work Location Available) in Colorado Springs, Colorado

Purpose of Job

We are currently seeking talented Decision Science Analyst Senior for San Antonio Home Office II/III, Phoenix Office, Colorado Office, Tampa Office or Remote Work Location Available. Three positions available for this role.

Omnichannel Analytics is a high-performing, collaborative team in BBIA, leveraging data to deliver insights to support the bank omnichannel organization. On this team you will have the opportunity to conduct in-depth research and analysis on Bank and Channel data to drive insights on channel performance and member experience in order to influence the decisions and strategy for our distribution channels (dotcom, Mobile, Contact Center, Chat and Physical Presence). You will also be part of the Bank Omnichannel data strategy journey to advance data and analytics towards optimal channel vision.

Provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make `insight to action' recommendations to answer business objectives and drive change. The essence of work performed involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

  • Leverages expert business/analytical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.

  • The business problems analyzed are typically medium to large scale with significant impact to current and/or future business strategy.

  • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

  • Translates recommendation into communication materials to effectively present to various levels of management.

  • Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

  • Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

  • Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

  • Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews.

  • Subsequent analysts should be able to rely on documentation to replicate and continue work.

  • Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

  • Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.

  • Recommendations typically have a major impact on business results.

  • Provides subject matter expertise in operationalizing recommendations.

Minimum Requirements:

  • Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences or other quantitative discipline OR 4 years work experience in statistics, mathematics or quantitative analytics or related experience can be substituted in lieu of a degree in addition to the minimum years of work experience required.ORA Master's Degree in quantitative analytics or a related fieldORA PhD in quantitative analytics or a related field

  • If Bachelor's degree, 6 or more years experience in a decision support analytic function.ORIf Master's Degree, 4 or more years experience in a decision support analytic function.ORIf PhD, 3 or more years experience in a decision support analytic function

  • Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

  • Successful completion of a job-related assessment may be required.

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred:

  • Banking Experiencing

  • Omnichannel Experience

  • Digital Adoption or Channel Shift Experience

  • Geospatial Analysis Experience

  • Experience with Python, SQL, Tableau, Adobe, Snowflake, Glassbox or similar tools

  • Experience with channel data such as Site Catalyst, MCID, MPTS, and other Product tables in Bank GPM

  • Proven ability to influence business leaders to make optimal decisions and form strategies by providing actionable insights with fact-based data solutions.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 11/18/20 by 11:59 pm CST time .

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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