S4 Inc. Information Systems N2C2 in Colorado Springs, Colorado

Job Title: Information Systems N2C2Work Location: Colorado Springs, COClearance: Current Active Top Secret/SCI eligibleEducation: BS/BA; and 5+ years of experienceExperience: 7+ years of experience in lieu of degreeCertification: Security+ CE and Windows 10 Certification, ITIL v3Foundations (or must be able to obtain within 90 days of hire)Schedule: Rotating Shift WorkTravel: OccasionalSalary: Commensurate with experienceJob Listing Number: CO18055Contract Labor Category: Information Systems N2C2Position Description/ Summary:Provide ITIL based Service Desk support to NORAD and USNORTHCOM (N&NC) usersFollow existing policy and process to ensure user receives quality serviceresolution on the first callSupport Request Fulfillment by supporting the installation of standardrequests, both on-site and remotelyAbility to conduct quality customer follow-up on open Incidents and ServiceRequestsPerform software installations and upgradesSchedules installations and upgrades and maintains them in accordance withestablished IT policies and proceduresAbility to speak well and professionally to N&NC users either on the phoneor in personDevelops and promotes standard operating proceduresEnsure proper security practices are in accordance with established ITpolicies and proceduresAbility to show initiative and act independently to resolve problems, managemultiple priorities and follow through on projects/tasks to completionAbility to effectively communicate by phone or in person and handle difficultsituations and customersOther duties as assignedMinimum Qualifications:Active/current TS+ clearanceEducation: BA/BS or AA with 5 years of experienceMinimum 5 years of operational IT experience with a degree, 7+ years ofexperience without a degreeCurrent Security+ CE and current Windows 10 Certification, ITIL v3Foundations (or must be able to obtain within 90 days of hire)Must have operational software experienceMust have operational hardware experience with multi-vendor laptops andworkstations, HP Printers, and common workstation peripheralsCommitment to maintaining the highest standard of customer service withoutstanding written and oral communicationPrevious experience supporting a Government and/or Department of Defensecustomer.Experience with USAF/DoD systems a plus.Current DOD 8570 Security+ CE and current Windows 10 CertificationITILv3 Foundations required (or must be able to obtain within 90 days of hire)To apply to this position please go to www.s4inc.com and click on Careers tocomplete and an employment application and to upload your resume.S4 Inc. offers competitive salaries and a comprehensive benefits package with401(k), and universal time off. We are an Equal OpportunityEmployerminorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity. S4 participates in theE-Verify employment verification program. If you are looking for achallenging and rewarding position, then we invite you to submit your resumeincluding salary history/requirements. Candidate selected must be able toobtain and maintain the security clearance required by the contract at alltimeIf you are an individual with a disability or a disabled veteran, and need areasonable accommodation to apply to a position, please contact MichelleSweeney, HR Manager, by phone at (781) 273-1600 or by email ataccommodation@s4inc.com.For more information, or to apply now, you must go to the website below.Please DO NOT email your resume to us as we only accept applications throughour website.https://s4inc.applicantpool.com/jobs/248425-14419.html