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USfalcon Information Technology Support Technician in Colorado Springs, Colorado

Information Technology Support TechnicianJob LocationsUS-CO-Colorado SpringsJob ID2020-3465CategoryEngineeringClearance LevelTS/SCIOverviewWorking at USfalcon is about providing exceptional professional services tothe DoD and various Federal Agencies. We have been excelling in diverseplatforms for almost 30 years and continue to be an industry leader. If youthrive in an organization that values integrity, commitment,stewardship, and service, we want to meet you.We have an exciting opportunity to join us in supporting one of our valuedcustomers as an Information Technology Support Technician to work at SchrieverAFB, CO. The IT Help Desk Technicians are responsible for fielding end user IT troubletickets involving software and hardware issues. The personnel will beresponsible for ensuring the health of our end users' IT assets and theirconsistent availability and uptime. This is a strong customerservice/technical position that requires individuals with patient yet asteadfast approach to solving problems and Fielding /Closing IT Help Desktickets. Experience with installation and troubleshooting of Windows and ApplePCs , Network printers, and Software troubleshooting and configuration.General network troubleshooting. Setup new PCs for new employees and variousother IT specific tasks.ResponsibilitiesOperate and maintain the government's networked and standalone systems atthe Unclassified, Secret and Top Secret-SCI classification levels.Maintain a Government provided trouble ticket system and track customer surveyresults.Perform client support administrator duties in order to provide a first-linecustomer support function to resolve hardware and software IT-related issues.Create, delete and add new users with accounts on classified networks;Provision, de-provision and add new users with accounts on NIPRNet. MaintainUser Access Request forms according to network procedures.Provide help desk function capable of handling the full range of IT-relatedissues (i.e., Tier I, II, III).Support walk up, telephone or e-mail customer problem resolution;receive, answer and transfer, trouble calls, and maintenance requests insupport of all missions and personnel; and assign a ticket number and trackcommunication system outages and repair actions until the issue is resolved.Coordinate with internal and external agencies (i.e., third-partyvendors, host base, and program management offices), to isolatefaults, make repairs and restore service to systems, and report the statusof problem resolution to the affected customer and maintaining a historicalrecord of problem resolution.Plan and execute any technical refresh of network computers, ensuringcoordination with Configuration Management on all move, connect anddisconnect of equipment to networks.Demonstrate expertise to install, configure, and maintain these systems aswell as analyze, troubleshoot and resolve software, hardware and networkanomalies.Provide network technical support and client support administrator duties inorder to provide a first-line customer support function to resolve basicconnectivity issues.Perform application loading, troubleshooting, tuning and technical supportfor hardware and software used within the facility.Schedule, operate, maintain, and coordinate the use of existing andfuture USAFWC VTCs.Additional duties as designed.Flexible work schedule during 2 - 15 day National Exercises.Additional duties as assigned.QualificationsRequired Skills:A minimum of three (3) years experience in IT technical support andcomputer maintenance is required.IAT Level II certification is required.Education: Associates or a two-year Technical degree in IT, ComputerScience or Engineering, from an accredited institution.Clearance: Active Top Secret/SCI security clearance is requiredAir forceNeed help finding the right job?We can recommend jobs specifically for you!Click here to get started.USfalcon, Inc. provides integrated technology solutions worldwide toDepartment of Defense clients in the area