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Aleut Management Services Information Technology System Administration II-COS in Colorado Springs, Colorado

EEO Statement: AMS provides equal employment opportunities (EEO) to allemployees and applicants for employment without regard to race, color,religion, sex, national origin, age, disability, sexualorientation, gender identity or genetics. In addition to federal lawrequirements, AMS complies with applicable state and local laws governingnondiscrimination in employment in every location in which the company hasfacilities. This policy applies to all terms and conditions of employment,including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation andtraining. AMS expressly prohibits any form of workplace harassment based onrace, color, religion, gender, sexual orientation, gender identityor expression, national origin, age, genetic information,disability, or veteran status. Improper interference with the ability of AMSemployees to perform their job duties may result in discipline up to and includInformation Technology System Administration II-COS1837-209General duties: operate, sustain, and provide logistical, generalsupport and IT Services to USSPACECOM, Bldg 1670 Newport Rd, ColoradoSprings, CO. The contractor shall meet all government IT requirements forthe entire life-cycle of each IT service to include steady-state day-to-dayoperations. Provide IT services to the government based on the Industry BestPractices framework that allows for high-quality, measurable performance ofIT services. The Contractor shall perform all tasks associated with SystemsEngineering and IT System Administration and maintenance in support of thefollowing existing and future government networks: NIPR, SIPR, JWICS,and all other IT initiatives as determined by the government and coordinatedthrough the COR. The position requires a customer focus and ability to solveinformation technology problems quickly, with minimal service disruption.Specific duties:* Troubleshoot, fix failures and document them in a maintenance log* Develop reliability system upgrades for government personnel review* Perform preventative maintenance which includes but is not limited toinstallation of: new software releases, system upgrades, and patches* Create/maintain server support documentation and operational guides forpersonnel as required.* Test and evaluate new network hardware and software to determinecompatibility with current systems* Provide consolidated help desk function/serve as the government IT focalpoint for customer support. The consolidated help desk function shall becapable of handling the full range of IT-related issues to include:Supportwalk up, telephone or e-mail customer problem resolution; receive,answer and transfer, when required, trouble calls and maintenance requestsin support of all government missions and personnel; assign a ticket numberand track communication system outages and repair actions until the issue isresolved; and deliver any and all software, designs, records,databases, manuals, guides, standard operating procedures, and similaritems developed in rendering problem resolution services* Serves as Information Technology Equipment Custodian (ITEC)* Serves as On-Site Computer Maintenance Technician* Other IT duties as assigned* System administration experience, preferably with USAF NIPR, SIPR and JWICS* Customer service focus with help desk like experience* Physical and virtual server experience* Projection and VTC experience* Active TS/SCI security clearance/Eligibility for Special Access Program(SAP)/Special Access Required (SAR)* Minimum H.S. Diploma. Degree in Computer Science, IT, or Engineeringrelated Field highly Desired; Level of education may be substituted foryears of experienceCertification Required:* Security +Years of Experience (Preferred):* 1-3 years of experience with customer focused system administration The EEO Statement: AMS provides equal employment opportunities (EEO)to all employees and applicants for employment without regard to race,color, religion, sex, na