Amazon Corporate LLC IT Support Engineer I in Colorado Springs, Colorado
About OpsTech ITOperations is at the heart of Amazon's business. We are known for ourspeed, accuracy, and exceptional service. Our buildings deliver tens ofthousands of products to hundreds of countries worldwide, every day. OpsTechIT provides nonstop global IT support to Amazon Operations as a vital piece tothe puzzle. We are looking for self-motivated individuals to take on newchallenges and motivate teams in fostering solutions to the hurdles we face.Together, we take ownership for what we do - whether supporting ITinfrastructure, developing new technology in-house, launching a new AmazonOperations facility, or delighting our customers by delivering packagesdirectlAbout The RoleAs an IT Support Engineer I, you will use your knowledge and specializedskills to implement technical solutions and provide high quality support forcomputer hardware, operating systems, or enterprise application software.You are able to determine when it is appropriate to deviate from a standardpractice to accomplish the desired result. You can troubleshoot and solvestraightforward problems that do not have defined SOPs.What Do We Offer?Amazon offers competitive compensation packages including comprehensivehealthcare benefits starting on Day 1, matching 401(k) program, and upto 20 weeks of paid parental leave. But wait there's more: we don't wearsuits and ties! Come as you are because jeans, t-shirts, sneakers andsometimes a neon safety vest will be your daily outfit.Responsibilities include, but are not limited to* Network engineering and troubleshooting, data cabling and systemsadministration in a variety of software and hardware environments.* Ensuring infrastructure networking and computing systems remain availableduring production hours.* Interacting with management and staff to provide analytical and technicalassistance for continuous improvement of IT solutions.* Managing local technical projects.* Maintaining or creating policies, procedures, and processes.* Identifying root-causes of operational issues and process inefficiencies.* Moving up to 49lbs as well as standing and walking during shifts lasting upto 12 hours.The pay range for this position in Colorado is $23.94 - $41.92 per hour;however, base pay offered may vary depending on job-related knowledge,skills, and experience. A sign-on bonus and restricted stock units may beprovided as part of the compensation package, in addition to a full range ofmedical, financial, and/or other benefits, dependent on the positionoffered. This information is provided per the Colorado Equal Pay Act. Base payinformation is based on market location. Applicants should apply viaAmazon's internal or external careers site.* High school or equivalent diploma* 2+ Years of experience in a professional environment* Fluent in Cisco/networking and either Linux and/or Microsoft* 2+ years of experience of troubleshooting in a multi-user highavailability environment* 2+ years or experience with networking concepts such as DNS, DHCP,SSL, OSI Model, and TCP/IP* 2+ years of experience in PC repair, troubleshooting, deployment,and liquidation* 1+ years IT experience with client, server, and network service delivery* Must have one of the following certifications: CompTIA A+, CompTIANetwork+, Cisco/CCNA, Linux (Redhat), Microsoft hardware(installation), AWS, or other industry relevant certificationsAmazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race,national origin, gender, gender identity, sexual orientation,protected veteran status, disability, age, or other legally protectedstatus. For individuals with disabilities who would like to request anaccommodation, please visit https://www.amazon.jobs/en/disability/us.