Amazon Corporate LLC IT Support Engineer II in Colorado Springs, Colorado
About OpsTech ITOperations is at the heart of Amazon's business. We are known for ourspeed, accuracy, and exceptional service. Our buildings deliver tens ofthousands of products to hundreds of countries worldwide, every day. OpsTechIT provides nonstop global IT support to Amazon Operations as a vital piece tothe puzzle. We are looking for self-motivated individuals to take on newchallenges and motivate teams in fostering solutions to the hurdles we face.Together, we take ownership for what we do - whether supporting ITinfrastructure, developing new technology in-house, launching a new AmazonOperations facility, or delighting our customers by delivering packagesdirectlAbout The RoleAs an IT Support Engineer II, you will use your technical knowledge andspecialized skills to support, build, implement, and improve technologysolutions. You are able to manager large projects with minimal guidance thataffect multiple locations in a region. You are able to resolve customer issuesin time of crisis to get them working again. You are actively expanding yourscope of knowledge by learning about software design patterns, datastructures, AWS technologies and distributed systems concepts.What Do We Offer?Amazon offers competitive compensation packages including comprehensivehealthcare benefits starting on Day 1, matching 401(k) program, and upto 20 weeks of paid parental leave. But wait there's more: we don't wearsuits and ties! Come as you are because jeans, t-shirts, sneakers andsometimes a neon safety vest will be your daily outfit.Responsibilities include, but are not limited to- Troubleshoot difficult IT problems without SOPs- Plan and coordinate CMs and CM templates.- Collaborate with internal teams or vendors to execute projects.- Lead continuous improvement efforts.- Audit the quality of work performed and provide constructive feedback whennecessary.- Automate manual tasks; create/improve small tools that help make teamoperations more efficient.- Be the first point of escalation.- Participate in hiring, training and development of others.- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at atime with or without reasonable accommodation.The pay range for this position in Colorado is $59,100 - $103,500 peryear; however, base pay offered may vary depending on job-relatedknowledge, skills, and experience. A sign-on bonus and restricted stockunits may be provided as part of the compensation package, in addition to afull range of medical, financial, and/or other benefits, dependent onthe position offered. This information is provided per the Colorado Equal PayAct. Base pay information is based on market location. Applicants should applyvia Amazon's internal or external careers site.* High School diploma or GED equivalent* 4+ years of experience in two or more of the following: MicrosoftAdministration, Linux Administration, or Cisco IOS (CLI)* 4+ years of experience troubleshooting skills in a multi-user highavailability environment* 4+ years of experience with networking concepts such as DNS, DHCP,SSL, OSI Model, and TCP/IP* 4+ years of experience in PC repair, troubleshooting, deployment,and liquidation* 3+ years IT experience with client, server, and network service deliveryAmazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race,national origin, gender, gender identity, sexual orientation,protected veteran status, disability, age, or other legally protectedstatus. For individuals with disabilities who would like to request anaccommodation, please visit https://www.amazon.jobs/en/disability/us.