KBRwyle IT Systems Administrator in Colorado Springs, Colorado

IT Systems Administrator

Description

Responsible as the first point of contact for customers seeking first level technical assistance. Required to perform troubleshooting of laptop and desktop issues. Troubleshooting may include utilizing diagnostic hardware and software. Responsible for helping determine the best solution to resolve issues. Serve as the primary contact for customer communication. Communication to include summarizing the issue resolution to customers. Escalate unresolved issues to Level 2 support personnel. Required to input issues into LANDesk Service Desk trouble ticketing system. Excellent written and verbal skills are required due to the imperative nature of getting the correct information from customers and relaying information to Level 2 personnel. Responsible for using Clonezilla to image desktops and laptops for distribution to company employees. Distributing desktops and laptops include helping users transfer data and configure newly issued machine. Responsible for troubleshooting and administering Windows Server 2008/2002/2016 at a basic level.

Qualifications

Required:

BS in engineering, computer science, information systems with 4 years of experience or in lieu of a BS, 8 years of relevant experience as an IT specialist.

Hands on, expert knowledge of Windows 7 and Windows 10

Hands on, expert knowledge of TrueCrypt/VeraCrypt

Hands on, expert knowledge of Clonezilla

Experience with Windows Server 2008/2012/2016

Experience with LANDesk Service Desk

Experience with LANDesk Management Console

Experience with Windows Active Directory users, groups and OUs

Experience with Windows security auditing and logging

Experience with Microsoft Office 2013

Familiarity with DoDI 8582.01 and NIST SP 800-171

Excellent communication, organizational, and interpersonal skills

Proven technical and problem-solving skills

Ability to work in a team environment

Six Sigma Green Belt certified

Electrostatic Discharge certified

Requires an active Secret Security Clearance

Preferred:

IAT Level 2 (Security or equivalent) certification

MCSA/MCSE, VCP or other relevant certification

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Job: IT Systems Administration

Primary Location: US-US-CO-Colorado Springs

Req ID: 1069435