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Serco Manager IT Enterprise Operations in Colorado Springs, Colorado

Position Description

If you love a high profile and challenging position working on meaningful projects with cutting edge technology, then Serco has a great opportunity for you! In this role you will manage five supervisors who have thirty team members supporting Corporate and two critical programs including Centers for Medicare and Medicaid (CMS). This role is based out of our Colorado Springs, CO office or at our HQ in Herndon, VA.

The Manager of Computing Systems & Services leads a technical team of systems administrators, VDI engineers, and other engineers to maintain and enhance the information system(s).

In this role you will:

  • Ensures that the information system(s) is/are operating at peak performance is constantly assesses the technology for gains of effectiveness, efficiency, or both.

  • Makes design, engineering, and architectural decisions for the information system(s).

  • Understands how to use technology to reduce cost and drive business results.

  • Be an effective manager of managers and understand how to get the best out of your staff.

  • Passionate about developing themselves as well as your teams


To be successful in the role, you will:

  • Bachelor's degree in Information Systems or a related field

  • Has 4-6 years of experience in the systems engineering discipline.

  • Has 3+ years of technical leadership experience with a systems infrastructure/operations team.

  • Have familiarity with implementing DoD/DISA STIGs.

  • Have familiarity with related KPIs, SLAs, and the RCA process.

  • Has systems engineering experience with current versions of the following: Microsoft Windows Server, Red Hat Enterprise Linux, VMware vSphere & ESXi, Nutanix Cloud Platform, EMC Storage, Synology Storage and Cloud Infrastructure.

  • Has strong working knowledge of the following: Microsoft Active Directory, Virtualization , Hyper-Converged Infrastructure, Certificate and Federation Services, DNS and DHCP, Patch Management Best Practices.

  • Has a strong working knowledge of how modern organizations operate within IT service management (ITSM) frameworks, especially ITIL v3

Desired certifications:

  • MCSA or MCSE (Windows Server or Cloud Platform/Infrastructure)

  • Security+ VMware Certified Associate (VCA)

  • ITILv3 Foundations

  • Microsoft Azure and Amazon AWS environments

Bring your expertise and collaborative skills to make an impact - submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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ID 37205

Recruiting Location : Location US-CO-Colorado Springs

Category Information Technology

Position Type Full-Time

Security Clearance None