NetScout Systems, Inc. Principal Premium Services Engineer (TS/SCI Clearance Requir in Colorado Springs, Colorado
Job ID: 003372Company Name: NETSCOUT Netscout is currently seekinga Premium Services Engineer with an active Top Secret/SCI clearance Description:Principal Technical Support Engineer - OSE Federal - Colorado Springs /Washington, DCActive Top Secret Clearance - SCI Required NETSCOUT is continuing to growand our Support Services is expanding! Do you have strong technical skillsin network management? Do you enjoy working in a fast-paced environmentwhile troubleshooting and resolving customer issues? Consider a newopportunity at NETSCOUT! At NETSCOUT Systems, we have an appreciation forknowledge. If you're eager to apply your talent and drive, you willquickly discover that you can make a difference. We're looking for highlyskilled individuals with the ambition it takes to achieve quality results. Weare currently seeking Principal Technical Support Engineer to work in thisfast-paced environment with world-class engineers and customers, andcutting-edge technology on a daily basis to ensure the customer always hasaccess to the critical data that our products provide. EssentialResponsibilWork with customers to troubleshoot and resolve complex product issuesInterface with our world-class support, development and SQA teams toidentify and to resolve product issuesUtilizing NETSCOUT's Knowledge Management database, research and developtechnical tips and solutionsAdvise customer on network management best practices using NETSCOUT productsuiteRequired ExperienceBachelor's Degree in computer science/Network Security or equivalentdisciplineMinimum of 5 years in network management supporting external customers2 plus years in critical and managed customer careProven expertise in customer relationship and managementNetwork Management experience in Federal DOD environment preferredExperience working remotely, but cooperatively with HQDemonstrated ability to identify and resolve complex network problemsCisco Certification (CCNA minimum, CCNP preferred)Linux Certification (RHTC minimum)Knowledge of Windows and Unix operating system environmentsAbility to write technical articles outlining problems resolution andtroubleshooting steps contribute knowledge to the knowledge base)Ability to multi-task with strong attention to detailAbility to travel up to 25% -Project Management Certification a plus(PMP) -Server Hardware Support Certification a plus (Dell DOSD)VMWare Certification a plusActive Top Security Clearance/SCI RequiredPosition Type: Full-Time/Regular Requirements: EducationBachelors (or equivalent work experience) Bachelors (orequivalent work experience) Job TypeFull-Time Full-Time LocationUnited States (US), US-District of Columbia (DC), CO - ColoradoSprings United States (US), US-District of Columbia(DC), CO - Colorado Springs Preferred LanguageEnglish EnglishAll qualified applicants will receive consideration for employment withoutregard to age, race, color, religion, sex, national origin, sexualorientation, gender identification, disability or protected veteran status.