NetScout Systems, Inc. Principal Premium Services Engineer - TS/SCI in Colorado Springs, Colorado
Job ID: 003258Company Name: NETSCOUT Netscout is currently seekingan Onsite Support Engineer to work in either Colorado Springs or Washi Description:Principal Technical Support Engineer - OSE Federal - Colorado Springs /Washington, DCActive Top Secret Clearance - SCI RequiredNETSCOUT is continuing to grow and our Support Services is expanding! Do youhave strong technical skills in network management? Do you enjoy working ina fast-paced environment while troubleshooting and resolving customerissues? Consider a new opportunity at NETSCOUT! At NETSCOUT Systems, wehave an appreciation for knowledge. If you're eager to apply your talent anddrive, you will quickly discover that you can make a difference. We'relooking for highly skilled individuals with the ambition it takes to achievequality results. We are currently seeking Principal Technical Support Engineerto work in this fast-paced environment with world-class engineers andcustomers, and cutting-edge technology on a daily basis to ensure thecustomer always has access to the critical data that our products provide.Essential Responsibilities:Work with customers to troubleshoot and resolve complex product issuesInterface with our world-class support, development and SQA teams toidentify and to resolve product issuesUtilizing NETSCOUT's Knowledge Management database, research and developtechnical tips and solutionsAdvise customer on network management best practices using NETSCOUT productsuiteRequired ExperienceBachelor's Degree in computer science/Network Security or equivalentdisciplineMinimum of 5 years in network management supporting external customers2 plus years in critical and managed customer careProven expertise in customer relationship and managementNetwork Management experience in Federal DOD environment preferredExperience working remotely, but cooperatively with HQDemonstrated ability to identify and resolve complex network problemsCisco Certification (CCNA minimum, CCNP preferred)Linux Certification (RHTC minimum)Knowledge of Windows and Unix operating system environmentsAbility to write technical articles outlining problems resolution andtroubleshooting steps contribute knowledge to the knowledge base)Ability to multi-task with strong attention to detailAbility to travel up to 25% -Project Management Certification a plus(PMP) -Server Hardware Support Certification a plus (Dell DOSD)VMWare Certification a plusActive Top Security Clearance/SCI RequiredPosition Type: Full-Time/Regular Requirements: EducationBachelors (or equivalent work experience) Bachelors (orequivalent work experience) Job TypeFull-Time Full-Time LocationUnited States (US), US-District of Columbia (DC), CO - ColoradoSprings, US-Colorado (CO) United States (US),US-District of Columbia (DC), CO - Colorado Springs, US-Colorado(CO) Preferred LanguageEnglish EnglishAll qualified applicants will receive consideration for employment withoutregard to age, race, color, religion, sex, national origin, sexualorientation, gender identification, disability or protected veteran status.