S4 Inc. Senior Shift Operator in Colorado Springs, Colorado
Senior Shift Operator (/jobs/481854.html)
Colorado Springs, CO, USA
Commensurate with experience
Comprehensive benefits package with 401k
Email Me Similar Jobs (/widget/refer_io.php) Email Me This Job (mailto:?subject=Senior%20Shift%20Operator%20at%20S4%20Inc.&body=Apply%20for%20the%20Senior%20Shift%20Operator%20at%20S4%20Inc.%20using%20the%20link%20below.%0A%0Ahttps%3A%2F%2Fs4inc.applicantpool.com%2Fjobs%2F481854.html)
Job Title: Senior Shift Operator
Work Location: Colorado Springs, CO
Clearance: Current/active DoD Secret Clearance and TSA suitability
Please note that you must be a US citizen to apply to this job posting
Education & Experience: Bachelor's degree or equivalent in Computer Science or Information Technology and four (4) or more years of job related professional experience
Schedule: Must be willing and able to work the following shift: 12-hour shifts. 36 hours one week. 44 hours the next week. Day shifts and night shifts. Rotate shifts approximately every 6 months. The Operations Support Center is open 24/7/365.
Salary: Commensurate with experience
Job Listing Number: CO20012
LCAT: Senior Shift Operator
Job Duties: The following job duties include, but are not limited to:
The Senior Operations Support Center (OSC) Shift Operator performs activities related to IT Service Desk Support and systems monitoring.
Manually uploading and processing higher level critical data files directly related to the ability of the organization to provide vetting services to TSA customer organizations
Creation, analysis, escalation and transmission of critical reports providing time sensitive updates to TSA customer organizations on potential terrorist activity
Coordinate the escalation and conduct bridge/conference calls for complicated maintenance activities and multi-system/service outages
Provide advanced technical support on mission critical systems during maintenance activities and outages, including decision to implement failover functions when needed
Proactive monitoring of the health of the systems and data flow using commercial and proprietary monitoring tools with the ability to make critical decisions based in information provided by the tool
Third level phone and email call triage requiring the ability to understand and respond to customer requirements
Incident and service request ticket analysis and tracking, including decisions to escalate issues as needed
Verify system application execution to ensure mission critical applications are operating as expected
Advanced troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checks
Perform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords
Onsite facilities checks verifying the integrity of the mission systems
Create, consolidate and post daily shift logs
Perform system optimization and troubleshooting functions, such as synchronization checks, record deletions, replaying messages and other data control functions
Facilitate and lead emergency action procedures for the team
Create and edit Standard Operations Procedures and other supporting documentation reflecting the current operational environment
Must be able to work the following shift:
12-hour shifts. 36 hours one week. 44 hours the next week. Day shifts and night shifts. Rotate shifts approximately every 6 months. The Operations Support Center is open 24/7/365.
Knowledgeable with Remedy Incident Management
Knowledgeable with Linux and Windows Account Management
Knowledgeable with SolarWinds and Tivoli monitoring
Skilled with Microsoft Office applications
Ability to apply critical thinking, analysis and problem-solving skills in order to make critical mission impacting decisions on reported issues
Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues
Prior experience in customer service or call center environment
Proficient with PC functions such as file search, network drive mapping, and directory structuring, cutting, copying & pasting activities.
Ability to communicate and coordinate with various customers and stakeholders on a variety of issues
Ability to assist with maintaining documentation reflecting the current operational environment
Team player with strong interpersonal skills
Strong oral and written communication skills
Ability to perform at a high level in a mission critical and dynamic work environment
A Bachelor's degree or equivalent in Computer Science or Information Systems with 4 or more years related professional experience.
Ability to type
Strong technical knowledge in troubleshooting Windows workstation and custom application problems
Ability to work on individual tasks, as well as team-oriented tasks
Ability to make decisions when faced with competing priorities
Ability to work under a cross-matrix management structure.
Security Clearance Requirements:
- Active DOD Secret clearance and ability to obtain agency suitability clearance
To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.
S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer including disabilities/veterans. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at email@example.com (mailto:firstname.lastname@example.org) .
S4 Inc. https://s4inc.applicantpool.com