ManTech Service Delivery Manager in Colorado Springs, Colorado
Secure our Nation, Ignite your Future
Primary Location: Colorado Springs, CO
Clearance: Minimum Active DoD Secret and ability to obtain/maintain DHS suitability
As a Service Delivery Manager, you will be responsible for coordinating, deconflicting and scheduling/coordinating the delivery of change requests for our credentialing infrastructure support team. Work includes virtual and physical infrastructure and technology support processes. The purpose of this role is to ensure that that changes and new environments are cross functionally coordinated to ensure smooth implementation and change management for the Credentialing area.
Act as the liaison between the business and technical teams for technology services provided
Communicate and develop good relationships with the business, customers, and technical teams.
Ensure infrastructure and deployed in environments meet standards, maintained, monitored and available
Plan and organize IT operations activities and manage resources across teams.
Have clear understanding of contracts and accountable for any associated operations components of contractual engagements.
Provide expert problem management support to high-profile issues, engaging in root cause analysis and ensuring corrective action plans are followed through.
Ensure changes to systems are risk assessed and implemented in a controlled manner.
Service monitoring and reporting. Develop weekly and monthly reports, monitor trends and proactively address negative trends.
Bachelors degree in a computer science professional qualification. A diverse and broad IT background with 10 years of relevant work experience.
Knowledge of: Systems management, Service Management, ITIL
Demonstrable ability to lead and work with peers and stakeholders in a variety of team environments
Infrastructure planning, design & implementation
Proficiency with Service Management tools (e.g.: ServiceNow, Remedy)
Desktop applications: MS Office, Project & Visio skills.
Proactive, self-motivated target driven
Customer service oriented
Skills in presenting to / dealing with customers
Strong interpersonal and relationship building skills.
Excellent documentation skills and attention to detail
Ability and willingness to continually learn
Ability to work as part of a team
Ability to coach and develop a multi-skilled team.
Monday-Friday, 7:30 am-4:30 pm
Must be able to type
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
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