Blackstone Technology Group Service Desk Analyst - AS000404 in Colorado Springs, Colorado

Blackstone Technology Group, an award winning technology consulting andstaffing firm is seeking a Service Desk Analyst to join our team and work atour client site in Colorado Springs, CO.The MDA's Enterprise Service Desk is the primary "first contact" POC forall MDA users requiring IT services. The Service Desk operates as a virtualservice desk with team members located in Colorado Springs, CO andHuntsville, AL providing 24x7 support to customer all over the world. Thecommon tasks performed by the Service Desk are user call processing,incident management, service request management, account management andescalation of incidents and problems to other IT functional teams. The ServiceDesk also participates in asset management, change management, and releasemanagement. Service Desk will gather the information needed to resolvecustomer issues and provide verbal and remote instruction/assistance tocustomers, including status updates as needed.Qualifications:External A High School diploma (or GED), and 8 years of generalexperience with 4 related experience in help desk ticketing software,incident troubleshooting and escalation, or using remoted desktop managementtools and familiarity with ITILv3 or related service delivery frameworks.Candidate must have a DoD Secret security clearance.Candidates must have completed and be enrolled in Continuing Education(CE) with a Security+ certification or other IAT level II 8570 compliantcertification or above.Candidate must have a general PC and Microsoft Office troubleshooting skillsand the ability to clearly converse with customers at all levels.The Service Desk professional must communicate written and/or verbalsituational awareness to management and Government leadership in a concise,professional manner.Previous Service Desk/Call Center experience, Active Directory, Exchangeand Remedy experience. Scripting: Power Shell is a plus.Blackstone Staffing Services is a division of Blackstone Technology Group, aglobal IT services and solutions firm that implements digital transformationsolutions across commercial industry verticals and the US Federal Government.Blackstone's global staff augmentation practice was founded in 1998.Blackstone Staffing Services has offices in San Francisco, Denver,Houston, Colorado Springs, and Washington, DC. We specialize in ITstaffing and place both technical and creative talent across a variety ofindustries and sectors.EOE of Minorities/Females/Veterans/Disabilities