IT Veterans Video Teleconferencing Technician 13931225 in Colorado Springs, Colorado
Video Teleconferencing (VTC) TechnicianColorado Springs, COJob Summary:IT Veterans seeking a talented Video Teleconferencing (VTC) Technician toprovide monitoring, maintenance, and advanced support of videocommunications for Enterprise Unified Communications supporting a 24x7 NOC(Network Operations Center). The candidate must be familiar with the useof VC Wizard VTC scheduling software, SharePoint, Service CentralTicketing System, Tandberg Management System (TMS), and other VTCsupport tools as needed. You must have an active TS/SCI clearance with theability to gain and maintain a CI Poly.Responsibilities:* Familiarity with Video Teleconferencing (VTC) service and support toinclude scheduling; monitoring; administrative support and technicalassistance to Video Teleconference customers* Manage resource availability and conflicts for Video Networks* Ensure compliance with VTC network security policies and procedures* Possess understanding of H323 Protocol Stack* Comprehensive knowledge of network topology; along with VTC networkhardware and software tools listed above* Knowledge of operating systems and applications as they pertain to the VTCenvironment* Interface with vendors to ensure proper performance of tools and softwarepackages* Process Authorized Service Interruptions (ASI's) as directed by GDITManagement* Provide After Action Reports (AARs) for Problem Management resolution* Participate in special projects as required by GDIT ManagementRequired Qualifications:* TS/SCI clearance with the ability to gain and maintain a CI Poly.* Bachelor's degree and 3 years' experience* DoD 8570 compliance or information assurance certification* Interpersonal Skills* Effective Communication skills - verbal and written* Listening skills* Problem analysis and problem solving* Attention to detail and accuracy* Customer Service oriented* Ability to work independently within a Team Concept* Ability to multitask in a stressful environmentNOC is 24x7 shift work; to include weekends and holiday for all employees* Day Shift: 6am - 2:30pm* Swing Shift: 2pm - 10:30pm* Mid Shift: 10:30pm - 6amAt IT Veterans LLC, we are committed to providing an environment of mutualrespect where equal employment opportunities are available to all applicantsand teammates without regard to race, color, religion, sex,pregnancy, national origin, age, physical and mental disability,marital status, sexual orientation, gender identity, genderexpression, genetic information, military and veteran status, and anyother characteristic protected by applicable law. We believe that diversityand inclusion among our teammates is critical to our success.