CVS Health EAP Management Consultant in Colorado
Provides consistent, high quality consultations regarding worksite issues to account representatives, plan sponsors and employees and coordinates onsite interventions for critical incidents or special situations.
Schedule is Monday-Friday. 11:30am-8pm.
No holidays and no weekends.
Constituent Support: - Provides telephone triage, crisis intervention and related services.- Provides consultation and support to plan sponsors regarding worksite issues and following work place critical incidents (workplace accidents, robberies, deaths, and other trauma) and to facilitate rapid provider response.- Completes management referral intakes according to established guidelines; to assure appropriate placement of management referred employees; to provide guidance regarding EAP protocols to counselors working with employees.- Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs.- Provides follow-up to monitor employee compliance and feedback to supervisors.- Coordinates onsite Critical Incident Stress Debriefing (CISD) interventions.- Performs case management of management referrals, providing frequent and consistent feedback to designated account representatives.- Provides consultation to supervisors and other account representatives in order to facilitate appropriate use of the EAP service delivery system and facilitate EAP response to employees with performance, attendance, safety, fitness for duty, or other work related problems.- Confirms that necessary paperwork is in place to both providers and account representatives including signed releases in order to coordinate follow-up with account representatives, treatment providers, and other necessary constituents. - Account representatives are given timely updates on referred employees with appropriate paperwork.- Provides specialized providers (i.e.: management referred employees, CISD, SAP, and Fitness for Duty) in a timely fashion.- Provides information to plan sponsors and members on providers who specialize in seeing management referrals, performing DOT and Fitness for duty assessments and trained in CISD.- Documents consults, management referrals, and critical incidents, creating authorizations as needed and handling placement as needed according to enterprise, EAP and Worklife format using PC technology Team member support: - Works collaboratively with management team to ensure excellent customer service, prioritizing work, case turnaround completion and improve workflow processes.- Maintain a collaborative working relationship with Aetna EAP call centers - Collaborates with account management and plan sponsors. - Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members Compliance with Policies and Regulatory Standards: - Protects the confidentiality of member information and adheres to enterprise, EAP and Worklife policies regarding confidentiality. - Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.- Maintain current licensure in good standing, seek professional development and meet all licensure requirements.
Supervisory work experience in non-clinical setting, preferred
Experience working with management and human resource professionals preferred
Crisis management experience and skills
Knowledge and /or experience in Employee Assistance Programs
3 years of experience in social work or human services required
Experience working with diverse populations
Excellent computer skills including MS Office applications such as Excel, Word and Outlook.
Effective verbal and written communication skills.
Case Management experience preferred
Effective organizational skills and ability to manage multiple tasks.
Behavioral Health/Counseling experience
CEAP or CEAP qualified preferred
Current valid unrestricted clinical behavioral health professional licensure to practice per state regulations
Masters degree in a Behavioral Science related field
Masters degree in behavioral health field requires with appropriate licensure
Additional Job Information
Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants.Familiarity with basic terminology and concepts used in employee assistance/human services programs.
Percent of Travel Required
0 - 10%
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.