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Visa Usa Inc Analyst - Data Center Operations in Denver, Colorado

Company DescriptionAs the world's leader in digital payments technology, Visa's mission isto connect the world through the most creative, reliable and secure paymentnetwork - enabling individuals, businesses, and economies to thrive. Ouradvanced global processing network, VisaNet, provides secure and reliablepayments around the world, and is capable of handling more than 65,000transaction messages a second. The company's dedication to innovation drivesthe rapid growth of connected commerce on any device, and fuels the dream ofa cashless future for everyone, everywhere. As the world moves from analogto digital, Visa is applying our brand, products, people, network andscale to reshape the future of commerce.At Visa, your individuality fits right in. Working here gives you anopportunity to impact the world, invest in your career growth, and be partof an inclusive and diverse workplace. We are a global team of disruptors,trailblazers, innovators and risk-takers who are helping drive economicgrowth in even the most remote parts of the world, creatively moving theindustry forward, and doing meaningful work that brings financial literacyand digital commerce to millions of unbanked and underserved consumers.You're an Individual. We're the team for you. Together, let'stransform the way the world pays.Job DescriptionThis position can sit in the Ashburn or Denver office.Essential FunctionsWork in the Visa Operations Command Center as first level support organizationfor Visa's Digital Developer Platform (DDP) services.Support the team in troubleshooting and escalating incidents that may havefinancial or brand impact.Build relationships with all supported customers and service providers(internal and external) and act as a liaison to identify opportunities andimplement solutions.Provide representation in relevant meetings.Drive service improvements by identifying gaps in process and monitoring thatcan harm Visa and working with support lanes to close them.Identify deficiencies in current tools and process and work with supportorganizations to correct this.Lead technical bridges and interact with both technical staff and managementduring the incident and change management process.Provide support for mission critical applications and execute BAU proceduresto resolve incidents.Ensure the incident management process is followed and all communicationrequirements are met.Follow up on outstanding incidents, schedule and lead service improvementmeetings and work with other teams to ensure all task items are completed.Partner with level 2 support groups to ensure that the level 1 team receivestraining and support.Communicate effectively with upper management, customer support andtechnical support teams during critical events.Ensure all post-incident actions are documented correctly (ITIL Process)and participate in problem reviews and service improvementmeetings.QualificatiBasic Qualifications:2 years of work experience with a Bachelor's Degree or an Advanced DegreePreferred Qualifications:ITIL foundations certified.Working knowledge of production support processes such asIncident/Change/Problem management, call triaging and escalation procedures.Good understanding of ServiceNow and Netcool.Experience with Application Programming Interface (API).Background with a working knowledge of Linux, Splunk, Grafana,Prometheus including log analysis and constructing queries.A calm and technical approach to solving problems surrounding businesscritical infrastructure.Understanding of MySQL.A strong technical background and the ability to bridge the gap betweentechnical staff and upper management during an incident.A strong understanding of the payment and financial industry and transactiontraffic workflows.Understanding of Java, XML, and Webservices (Restful).Excellent time management and decision making skills with comfort makingdecisions that will impact the business and reputation.Experience working in a multinational environment strongly preferred.Experien