Colorado State Case Analyst in Denver, Colorado
Office of Colorado's Child Protection Ombudsman
4/29/2021 12:00 PM Mountain
Office of Colorado’s Child Protection Ombudsman
Description of Job
The Office of Colorado’s Child Protection Ombudsman (CPO) was established to improve the child protection system by serving as a resource to citizens, employing a complaint process for citizens to voice their concerns about child protective services and by making recommendations to the Governor’s Office, Colorado State Legislature and other stakeholders for system improvements.
POSITION PURPOSE AND OBJECTIVES:
The position requires critical thinking skills, including the ability to research, analyze, synthesize and write. The analyst responds to citizens and stakeholders who have concerns or questions about Colorado’s child protection system. Concerns involve a variety of entities, including child welfare services, law enforcement, behavioral health and residential facilities. Most of the cases handled by the analyst involve the Colorado Department of Human Services (CDHS) and individual county human services departments. In fulfilling this role, the analyst must collect all relevant information from a complainant and review third-party resources that may provide context for the case. These sources may include the CDHS’ child welfare data base (Trails), law enforcement records and state court databases. The analyst must utilize the information gathered to determine the proper service to provide citizens. These services range from providing a resource referral, to identifying possible law or rule violations in how the agency or provider handled a case.
In addition to handling a caseload, the analyst is charged with monitoring their cases for trends and identifying any possible systemic issues within the child protection system. The analyst is expected to analyze and track case data so they may provide education and guidance to other CPO staff members working on broader child protection policy. The analyst is also expected to contribute to broader policy initiatives through research and writing on issue and/or policy briefs.
The position requires the analyst to produce various written products including summaries of cases, letters outlining possible violations of rule and law and reports detailing systemic public policy issues. The analyst is expected to write thoughtful and robust drafts and effectively incorporate feedback and edits from other CPO staff.
The analyst will also represent the agency outside of the office at stakeholder meetings, legislative hearings and other events.
Applicant should have a minimum of five years professional experience in the child protection system. Child protection experience may include providing services directly to children and families and/or working to analyze and improve policy, laws or rules within the child protection system.
Applicant should have knowledge of the delivery of Colorado’s child welfare services, Division of Youth Services and behavioral health systems. The qualified applicant will have knowledge of Volume 7 regulations and the Colorado Children’s Code. Applicant must have excellent verbal communications skills, adhere to deadlines, work collaboratively with CPO staff and maintain an appropriate level of professionalism. An applicant who is bilingual (English/Spanish) is preferred.
Advanced writing skills are essential for this position. The qualified applicant will be required to demonstrate proficiency in all aspects of writing, including proper organization, appropriate sentence structure, spelling, punctuation, proof reading and editing.
*Final applicants will be required to submit a writing sample that demonstrates research and analytical abilities on a substantive topic. Applicants will also be required to engage in a “real-time” writing exercise that illustrates the applicant’s ability to issue spot and write appropriate summations of issues.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Bachelor’s Degree (minimum requirement)
Five years’ experience in the child protection system, including delivering services directly to children and families within the child welfare system, Division of Youth Services or behavioral health system.
Knowledge of Volume 7 regulations and the Colorado Children’s Code.
Proficiency with Outlook and Microsoft Office Suite programs, including Word, Excel and PowerPoint.