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Fiserv Client Service Specialist in Denver, Colorado

What does a great do?

You will be responsible for addressing and resolving client requests, engaging in process education, issue resolution, and escalations as appropriate. You will be handling repetitive, routine, and unique tasks following detailed instructions and will need to adapt quickly to alternative and creative solutions.

You can expect to-

  • Document customer issues utilizing current on-line information management system

  • Ensure timely reporting

  • Act as liaison between clients and internal departments to communicate, research, and investigate client issues

  • Analyze data and workflows to determine root causes and making recommendations to gain efficiencies

  • Data entry of new providers and onboarding support requests.

  • Track work received and completed for all applicable work-related items

  • Coordinate the rollout of client-specific procedures within the service center

  • Execute complex MS Excel functions daily

  • Help build and maintain knowledge sources

  • Interact directly with clients on a daily basis- must be comfortable with interpersonal communication

Basic Qualifications for Consideration:

  • 2+ years of customer facing experience

  • Strong problem solving, decision-making, conflict management, and analytical skills, with a collaborative style and approach

  • College degree preferred

  • Intermediate-advanced MS Excel skills

  • Helpful attitude, as you will be interacting directly with clients on a daily basis. You will need to develop detailed knowledge of policies and procedures and gain a broad understanding of our clients

  • Strong verbal and written communication skills

  • Strong interpersonal skills, with the ability to build relationships, establish trust and negotiate outcomes

Preferred qualifications-

  • Knowledge of banking industry

  • Any prior SQL knowledge is beneficial

Who We Are:

First Data Government Solutions, LP (FDGS) is the government-facing business component of Fiserv Corporation. FDGS services federal, state, and local level governments, as well as higher education institutions, non-profit organizations, transit and utility companies. Since 1989, we have helped governments plan, procure, and manage IT projects that support health care, human services, tax, transportation, labor, education, criminal justice, and public safety. FDGS offers a wide array of products, as well as consulting services, to governments to support their missions and care for their citizens. These products support payments to and from governments and other government transactions through products like AuthentiCare, Clover and ACH/TeleCheck.

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