Aveanna Content Specialist in Denver, Colorado
Denver, CO 80239
The AMS Knowledgebase, deemed the single source of truth, is an accurate and reliable resource for all Aveanna Medical Solutions team members to quickly reference the information they need to perform their role. The Knowledgebase Specialist will be responsible for ensuring the accuracy, relevance, and usefulness of the AMS Knowledgebase at all times. The Knowledgebase Specialist will play a vital role in delivering our organization’s shared knowledge by developing clear, engaging and useful knowledge articles.
The knowledgebase Specialist will work from technical documentation, product information, training materials, discussions with subject matter experts, and other sources to identify essential information, develop the proper presentation of that information, and write the content. The Knowledgebase Specialist will, in collaboration with our Knowledge Management Team, corporate partners and/or vendors, ensure that the AMS Knowledgebase site remains fully operational and aligned with current business needs and internal marketing standards.
Essential Job Functions
Ensure accuracy, relevance, and usefulness of the AMS Knowledgebase at all times.
Serve as the AMS Knowledgebase subject matter expert and the primary resource for any Knowledgebase related questions.
Manage all knowledgebase requests, suggestions, and updates, utilizing project management skills.
Carry out the approval process required prior to publishing content on the AMS Knowledgebase.
Ensure all content follows a unified format and language that aligns with our internal marketing standards.
Identify new content needs based on policy, procedure, and process changes as well as current business needs.
Maintain content by removing deprecated content, revising outdated articles and identifying missing content.
Track and report on data related to knowledgebase content to make data driven decisions on topics.
Recognize trends and react to internal feedback to adjust development methods to develop new content strategies and better serve the needs of the organization and our team members.
Help to drive adoption of the AMS Knowledgebase by measuring and acting on ratings and usage trends.
Be a vocal advocate for improving our team member’s experiences.
Work in a fast-paced environment where requirements and priorities may change.
Participate in department meetings and advocate for the use of the AMS knowledgebase when appropriate
Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, Inclusion, compliance and fun.
Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
Responsible for submitting accurate time and attendance records and following proper procedures for reporting and making corrections to attendance records.
Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
Upon employment, all employees are required to fully comply with Company’s policies and procedures.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.
Minimum Education: Bachelor’s Degree in Business, Human Resources, Instructional Design or related field.
Preferred Education: Bachelor’s Degree in Learning & Development, Communications or related field
Minimum Experience: 2 years in corporate training or onboarding
Preferred Experience: 3-5 years’ corporate Learning and Development
Special Skills: Proficient in Microsoft suite of products including Outlook, Word and Excel. Strong critical thinking and problem solving skills. Must possess a strong sense of urgency and attention to detail. Excellent written and verbal communication skills. Proven ability to work independently at times and within a team. Ability to adapt to change. Demonstrated ability to prioritize multiple tasks to meet deadlines. Demonstrated ability to interact in a collaborative manner with other departments and teams.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.