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iCIMS Customer Support Intern (Summer 2021) | Denver, Colorado in Denver, Colorado

Job Overview

Are you a current student looking for a customer facing internship with strong communication skills who enjoys working with others? You’ve come to the right place! We’re looking for an outgoing, enthusiastic, and creative problem-solver to join our Technical Support team as a Customer Support Intern for Summer 2021.

About Us

Headquartered in Holmdel, NJ, iCIMS is the talent cloud company that empowers organizations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce. With an award-winning culture and multiple locations across the U.S. and around the globe, we deliver technology that supports approximately more than 4,000 contracted customers and a workforce of 30 million. Dedicated to maintaining an inclusive, inspirational, and innovative work environment, and committed to our consistent growth, we have a wide range of opportunity for career advancement within our organization. Come grow with us—apply today!

Responsibilities

As Customer Support Intern, you’ll assist the team that provides a service experience second to none while helping our customers eliminate any technical obstacles that might prevent them from accomplishing their goals with our software platform. On a typical day, you will be working on the following tasks:

  • Collecting and tracking information

  • Troubleshooting and resolving basic support problems

  • Successfully interacting through phone and email with customers

Recruitment will start in September and applications will be accepted on a rolling basis.

Qualifications

  • Working towards a Bachelors or Masters degree during the time of the internship (Summer 2021)

  • Ability to work in Denver, Colorado

  • GPA of 3.0 or above

  • A strong interest in customer service and technology

  • Good analytical and problem solving skills

  • Strong communication & interpersonal skills

  • Good knowledge of working with different browsers and other related web-based technologies

  • The ability to learn and understand iCIMS products

EEO Statement

iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability status and will not be discriminated against on the basis of disability.

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