Alight Solutions LLC Defined Contributions Client Technology Analyst I Virtual in Denver, Colorado

Our story starts with a simple universal truth: Every business is a peoplebusiness. Our people are our greatest assets at Alight Solutions becausePeople Matter! We strive for Excellence Every Day by collaborating with ourclients and colleagues. At Alight, we Think Forward and we Act Now to shapethe future of work and life for organizations, people and their families!Alight has 25 years of industry experience. Our success is fueled by theexpertise of our people, and the strength of our proprietary and partnertechnology. Come join the leading technology-enabled HR and benefits serviceprovider. Be Real with Alight and help us reimagine how people andorganization ALIGHT IS LOOKING FOR A DEFINED CONTRIBUTIONS CLIENT TECHNOLOGY ANALYST The Client Technology Analyst Role thrives on managing the qualityassurance and technology development efforts for their client. They focus ondelivering a positive participant experience as well as serving as aconnection point for client, third parties and shared services. The ClientTechnology Analyst will instill strong values in their team helping themunderstand that the work we are doing impacts thousands of people and thatevery little detail matters. They document and highlight variances to our bestpractices while assisting with solutions to meet the client s needs. TheClient Technology Analyst is able to work in a global environment with avirtual team and demonstrate a moderate level of cross-cultural competencies.The Client Technology Analyst will: YOUR IMPACT AS A DEFINED CONTRIBUTIONS CLIENT TECHNOLOGY ANALYST * Deliver clear analysis, test plans, and standard operatingprocedures for project work * Coordinate, coach and develop team members on technology and qualityassurance fundamentals * Create a culture of continuous improvement * Review and support client requests and escalation management * The Client Technology Analyst is responsible for delivering a broadspectrum of tasks, including: CLIENT DELIVERY * Assist in leading and managing documentation for client, internal andthird-party meetings * Works with and responds to client or third party on new solutions,project questions, and client requests or escalations * Grow wealth domain skills and understand how changes in legislationwill impact the delivery for our clients. PROJECT & ADMINISTRATION DELIVERY * Participates in Iteration life cycle and deployment governance * Manages development blueprints for current iteration work * Creates/reviews analysis and test plan documents * Assist in creation standard operation procedures * Manages small to medium projects * Participates and owns portions of training and project hand-off * Leverages operating system to assist in risk mitigation planning * Assist with project hand-offs * Owns the execution/managing of system activities * Defect identification and resolution, including Root Cause Analysis * Owns understanding of client requirements and how they drive workactivity in order to convert into detailed system analysis. * Complex query development TEAM DEVELOPMENT * Is a role model for global and cross-cultural team support * Coaches and provides feedback to entry level colleagues * Helps manage work of other team members * Coaches broader team on solutions and system tools PERSONAL OWNERSHIP * Champion of the Alight Operating System * Engages in ongoing courses to support continued personal development * Promotes a culture of Asking Why or Why Not? , building continuousimprovement PROJECT DELIVERY FOR THE CLIENT TECHNOLOGY ANALYST COULD BE DEFINED ASBUT NOT LIMITED TO: * Partnering with the Client Manager to develop and/or understandchange requests to be implemented * Executing and managing system analysis, development, and testing ofa project end to end * Debugging issues and utilizing system knowledge to identify true rootcause analysis of