SCL Health End User Analyst in Denver, Colorado

YOU. You bring your body, mind, heart and spirit to your work as an EndUser Analyst. You know how to move fast. You know how to stay organized. You know howto have fun. Youre equally comfortable with data center operations, end usersupport, and technical project management. Youre great at what you do, but you want to be part of something evengreater. Because you believe that while individuals can be strong, the rightteam is invincible. US. Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofithealthcare organization that focuses on person-centered care. Our 365-bedfacility is one of the top-ranked hospitals in Denver, and has been awardedthe highest national recognition possible for nursing excellence Magnetdesignation by the ANCC. We are proud to extend the mission of SCL Health byproviding care for the poor, the vulnerable, our communities and eachother. Our deep community roots date back to 1873, making us one of theoldest hospitals in Colorado. Benefits are one of the ways we encourage health for you and your family.Our generous package includes medical, dental and vision coverage. Buthealth is more than a well-working body: it encompasses body, mind andsocial well-being. To that end, weve launched a Healthy Living program toaddress your holistic health. Healthy Living includes financial incentives,digital tools, tobacco cessation, classes, counseling and paid time off.We also offer financial wellness tools and retirement planning. WE. Together well align mission and careers, values and workplace. Wellencourage joy and take pride in our integrity. Well laugh at each others jokes (even the bad ones). Well hello andhigh five. Well celebrate milestones and acknowledge the value of spiritualityin healing. Were proud of what we know, which includes how much there is to learn. YOUR DAY. As an End User Analyst you need to know how to: Monitor and handle troubleshooting of systems, dispatching toappropriate STSC resource if unable to correct issue. Troubleshoot PC andprinter-based issues and at times utilizing remote software where appropriate.Adequately document resolution to issues in STSC ticketing software. Keep user base informed of systems changes (software/hardwareupgrades, planned down times, system unavailability). Disseminateinformation to STSC and end user base when appropriate. Respond to voicemail, email and ticketing application messagesaccording to priority schedule. Assist with writing problem-solving techniquesto be put into STSC ticketing software database. Support new systems or new facets of existing systems, and keepabreast of technology changes. Participate as the primary agent in the setup and implementationof desktop systems including hardware and software installation, networkconnectivity, VOIP and analog phone sets/systems installation, andbackup systems. Work and assist in all areas of STSC when needed. Maintain and update policies and procedures for areas ofresponsibility. Update support staff regularly on the status of projects,trouble tickets and system changes. Perform routine data and system backups for primary informationsystems. Check all system backup logs for errors and to verify error freebackups. Participate and support an on-call schedule, based ondepartment needs. YOUR EXPERIENCE. We hire people, not resumes. But we also expect excellence, which iswhy we require: High School diploma or GED equivalent, required Postsecondary degree or technical certificate in a technology orcomputer-related field, preferred Less than one (1) year of experience in healthcare,technology, or related field, required Demonstrated proficiency in microcomputer software including:Windows and Microsoft Office Products, required Demonstrated proficiency in computer ha