Amazon Corporate LLC Enterprise Support Manager - Denver, CO in Denver, Colorado
Amazon has built a reputation for excellence with recent examples of beingnamed #1 in customer service, #1 most trusted, and #2 mostinnovative. Amazon Web Services (AWS) is carrying on that tradition whileleading the world in Cloud technologies. As a member of the AWS Support teamyou will be at the forefront of this transformational technology assistingglobal financial services companies that are taking advantage of a growing setof services and features to run their mission-critical applications. You willwork with leading companies in the financial services space and directly withthe engineering teams within Amazon developing these new capabilities.The AWS Support team is seeking an Enterprise Support Manager that enjoyssolving problems, working with customers, and who has a background from avariety of different fields. If you have experience leading teams responsiblefor building or managing full application stacks from the system (Linux orWindows) up through a custom application, managing part of a network fromlayer 3 and higher, or web-related programming that includes the consumptionof web services we'd like to talk with you!You will be surrounded by people who are incredibly smart, passionate aboutcloud computing, and believe that world class support is critical tocustomer success. Every day will bring new and exciting challenges on the jobwhile your team:* Manages assigned Enterprise accounts and oversee support cases* Completes analysis and presents periodic reviews of operational performanceto customer* Provides detailed reviews of service disruptions, metrics, detailedpre-launch planning* Makes recommendations on how new AWS offerings fit in the companyarchitecture* Advocate for customer features and requirements within AWS (be their voiceinternally)* Participates in customers meetings (onsite or via phone)* Knows and uses all key customer resolution tools across all service groupsto facilitate rapid resolution of customer concerns.* Works directly with Amazon Web Service engineers to ensure that customerissues are resolved as expediently as possiblePhysical Requirements:* Open to traveling up to 25%.* Bachelor's degree in Information Science / Information Technology,Computer Science, Engineering, Mathematics, Physics, or a related field* 5+ years of managing technical teamsAmazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race,national origin, gender, gender identity, sexual orientation,protected veteran status, disability, age, or other legally protectedstatus. For individuals with disabilities who would like to request anaccommodation, please visit https://www.amazon.jobs/en/disability/us.