Kforce Field Technician in Denver, Colorado

Kforce has a client in search of a Field Technician in Denver, Colorado (CO). Summary: Within the family there is a range of technical and managerial customer on-site functions. The job is focused on managing the onsite delivering break fix repairs, pre-sales, post-sales, or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Essential Job Functions:

  • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty

  • Provides direct post-sales systems onsite technical support for reactive and proactive customers

  • Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met

  • Jobs are responsible for client Total Customer Experience as well as the revenue growth, profitability, and account retention

  • Advanced: Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways

  • Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems

  • Work is completed independently and has ability to handle most unique situations

  • Frequently determines methods and procedures for new assignments

  • Minimum vocational/diploma/Associate degree (technical field) with 6 years of working experience in related fields or Degree holder with 4-6 years relevant working experience

  • Experience with support of full range of client products in Customer base

  • Proactive account management experience must meet HA/MCS qualifications

  • Expert knowledge on the general/technical aspects of the job

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours